招聘前台接待_上海五角场辉盛名致服务公寓招聘信息-最佳东方

职位概要：

1、Maintains of efficient repeat guest history system完善并更新客史系统
2、Promote Inter-Hotel sales and in-house facilities推销酒店的服务，设备及设施
3、Perform such functions as to include but not be limited to:执行以下包括的功能但不仅限于这些功能：
4、VIP guest welcome/welcome back letters贵宾的欢迎信
5、Solicitation of Fraser World applications争取使更多的人加入辉盛会员
6、Attending to special requests by guests认真对待客人的特别要求
7、Handle guest complaints and refer them as necessary, follows up on corrective action处理客人的投诉并且跟踪，解决客人投诉
8、Attend regular guest, Fraser World guest and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery参加常住客，辉盛会员还有贵宾的聚会和社交场合并推动酒店的服务

9、Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests回顾所有到达人名单，包括贵宾的名单，核对房间分配，客用品分配并满足客人的特殊要求

10、Prepare requisitions for amenities on a timely basis及时申请并准备客用品

11、Participates in regular meetings for all Guest Relation’s and Front Office staff to facilitate communications and smooth operations参与和分享常规的前厅部会议，主动与同事进行交流以便提升日常的操作与运转

12、Is fully aware of the Credit policy熟悉信贷政策规定

13、Has full knowledge of Fraser standards, especially the Fraser World programs熟悉辉盛集团的标准，特别是辉盛会员计划

14、Performs related duties and special projects assigned完成有关的工作和特殊计划或项目的指派

15、Assists Duty Manager in all aspects of his/her duties协助值班经理的各方面工作

16、Assist Duty Manager in execution of the management of staff协助值班经理管理员工

17、Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度

18、Monitor guest relations personnel to ensure Fraser World members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service监督客户关系部人员的工作，以确保辉盛会员始终得到全部优惠，常客和其它贵宾也得到特别关照

19、Inspects all VIP rooms prior to arrival在贵宾到达前对贵宾房进行检查

20、Greet VIP guests personally亲自迎接贵宾

上海五角场辉盛名致服务公寓是辉盛国际与国际知名房地产开发商铁狮门再度联手，共同打造上海五角场商圈的全新长租公寓。公寓项目地理位置优越，周边环绕着众多世界知名企业、购物商场和高端餐饮场所，多所全球知名高校近在咫尺。其室内设计由全球知名建筑及室内设计公司梁志天设计集团 (SLD) 旗下全新设计品牌SLD2.0精心设计。设计理念以简约、环保、功能性和乐活至上为核心，力求打造一处充满艺术气息、现代设计与绿色环保的生活空间。公寓设有307间客房，提供豪华单间至高档的两居室服务公寓。拥有室内多功能会议室、特色餐厅、健身中心等，旨在为宾客提供丰富多彩的乐活体验。