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· Meet and greet all guests, andpotential guests, at the front of the Restaurant by ensuring the following:
· 在餐厅的前部迎接所有宾客和有可能的宾客,确保完成以下工作:
o Ensure the restaurant is readyto receive guests prior to opening and that both wait staff and tables areready in line with opening standards
o 确保在开始营业前餐厅准备就绪,侍应生和餐桌服务员都遵守开始营业规范。
o Ensure restaurant operatingequipment is clean and in working order
o 确保餐厅运营设备的清洁并正常工作。
o Maintaining impeccable uniformand personal presentation standards in accordance with hotel policy
o 按照酒店的规定保持工服和个人仪表的高标准。
o Welcoming guests to theRestaurant, by using the Restaurant name
o 迎客人光临餐厅,使用餐厅的名称。
o Inquiring if they have areservation and noting it in the reservation book if they do
o 询问客人是否有预订,如有预定在预订册上做记录。
o Creating a reservation for themwith their dining preferences if they do not and noting it in the reservationbook
o 为客人登记预订并注有用餐喜好,如客人没有预订则在预订册上记录。
o Being attentive to guestrequests
o 周到的满足客人要求。
· Escort guests to theirpreferred table or reserved table and seat guests according to restaurantstandards
· 陪同客人前往喜欢的餐台或预订的餐台,按餐厅标准安排客人就坐。
· Take telephone bookings anddocument in the Reservation book according to restaurant standards
· 接听电话订位并按餐厅的规范在预订冊上记录。
· Train wait staff and bus staffin hostess standards
· 按领位员的标准培训员工。
· Be attentive to guests andresolve their complaints where possible, reporting all incidents to yourSupervisor
· 周到的为客人服务,并尽可能解决客人的投诉,向上级领到报告所有事件。
· Maintain responsibility ofcleanliness of hostess stations
· 保持迎宾台的清洁。
· Maintain responsibility ofcleanliness of all menus and drink menus
· 保持所有菜单和饮料单的清洁。
· Assist with beverage service
· 协助饮料服务。
· Assist with food service
· 协助食品服务。
· Maintain detailed knowledge ofmenu, including daily specials
· 对菜单有具体的了解,包括每日特价。
· Ensure tables are clearedquietly and efficiently
· 确保迅速且高效的清理餐桌。
· Carry food and beverage traysin a safe manner to minimize breakages
· 安全的举餐盘使破损将到最低。
· Complete dockets accurately andclearly
· 准确和清楚的填写收据。
· Maintain current information onall general activities of the hotel
· 了解当前酒店所有的活动。
· Provide leadership and direction for all staff while on duty by offeringprofessional skills and leading by example.
通过体现自身的专业素质,为餐厅的其他员工树立良好榜样。· Being aware of potential highs and lows in the business.
了解生意潜在的增长或减低的态势。· Identify and communicate potential sales leads to manager.
能够意识到潜在的销售并向经理汇报。
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