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Your future mission 岗位职责：
1. Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.
主动关注并礼貌高效的处理客人的要求及投诉，需要时要向上一级主管汇报，并且确保及时跟进。
2. Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests.
确保对所有忠实会员和贵宾都执行其相关接待程序和标准。
3. Be recognize with frequent guest and provide individually welcoming.
认知常住客人并提供个性化的欢迎。
4. Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。
5. Full utilization of all kinds of systems to embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
6. Accuracy in link of reservations requirement to room allocation/guest needs.
根据预订信息准确地为客人安排房间及满足合理需求。
7. Liaison between Front Office departments and rest of hotel effective for guest experience.
在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。
You are 岗位要求：
1. Diploma or Degree preferably in hospitality or related field.
酒店管理或相关专业的专科及以上学历。
2. Minimum three (3) years relevant experience in a similar position at international hotels.
在知名国际酒店内从事至少三年类似岗位的经验。
3. Familiar with Opera and Office software knowledge.
熟悉并掌握Opera酒店管理系统和各类办公软件。
4. Excellent oral and written skills in Mandarin and English.
优秀的中英文听说读写能力。
5. Excellent interpersonal & communication skills.
优秀的人际关系和沟通能力。
6. Confidently able to resolve problems and make decisions.
自信的解决问题与决策的能力。
语言能力：英语-熟练计算机能力：熟练
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酒店业--国际高端酒店/5星级
100-499人
股份制企业
大连宾馆费尔蒙酒店，这座拥有百年历史的国家重点文物保护单位，将于2026年璀璨启幕。大连宾馆费尔蒙酒店是一座历史文化地标建筑，融合文艺复兴与巴洛克式建筑风格，在经过数年以“修旧如旧”的方式进行保护性修缮后，携手同样拥有百年历史的费尔蒙品牌，打造历久弥新的独特回忆。诚邀渴望珍藏重要时刻、与对历史建筑和文化美学探索情有独钟的全球旅行者，体验费尔蒙典藏时刻。 大连宾馆费尔蒙酒店室内设计由HBA担纲。酒店拥有59间客房与套房，设计风格致敬东方快车时代的Art Deco和新古典美学，部分客房拥有私享阳台，可欣赏中山广场美景。酒店3间餐厅及2个酒吧呈现匠心独运的费尔蒙餐饮艺术。专注于北纬39度海鲜料理的滟39°中餐厅配备5间包厢，搭配甄选酒单，淬炼大连本地海鲜的原汁本味。承袭百年人文传统、融合当代亚洲料理的澜集特色餐厅位于酒店屋顶，与之相连的原点酒吧呈现创意酒单，这里的美酒美食与中山广场的景色一样非凡铭心。咖啡1909目的地餐厅配备开放式厨房，呈现大连当地风味与欧陆美食。大堂酒廊拥有迎宾厅和阳光庭院等多重空间，宾客可在此筑境时光，慢享生活。百年友谊宫精雕细琢的巴洛克美学空间是费尔蒙庆典艺术的舞台。隐贵风雅的大连厅是私人定制宴会与商务活动的专属场域。与友谊宫、大连厅相连的谧园是大连中轴线上的秘境，为高端社交聚会的心之所向。 酒店位于大连市中山区，交通便利，距离大连机场和高铁北站仅需30分钟车程，前往星海广场、老虎滩、棒棰岛等著名景点也仅需20分钟车程。 大连宾馆费尔蒙酒店将充分展现大连的历史文化底蕴，并在大连树立全新的经典酒店标杆。敬请期待这座百年建筑重焕光华。 “经典不朽，再现东北”，欢迎你来到这座“浪漫之都”——大连，成为我们的心艺家！Fairmont Dalian is a century-old building, originally constructed in 1909 and completed in 1914. It is one of the earlier buildings in the modern architectural complex of Zhongshan Square, featuring a neoclassical style that combines elements of the EuropeanRenaissance and Baroque. This century- old hotel has hosted numerous dignitaries and celebrities from around the world, witnessing the city‘s transformation and significant historical moments. It has been recognized as a key national cultural relic protection unit. The hotel offers 59 guest rooms, along with a banquet hall, meeting rooms,3 restaurants, 2bars, and a fitness center. Fairmont Dalian will fully showcase the historical and cultural heritage of Dalian and set a new benchmark for classic hotels in the city. The hotel enjoys convenient transportation. It is only a 30-minute drive from Dalian Airport and Dalian North Railway Station, and a 20-minute drive to famous attractions such as Xinghai Square, Laohutan and Bangchui Island.The Fairmont Hotel Dalian will fully showcase the historical and cultural heritage of Dalian and set a new benchmark for classic hotels in the city. Please look forward to the rebirth of this century-old building.“ STAY ICONIC ，Northeast Moments." Welcome to this "City of Romance" - Dalian, and become our Heartists!
