• 五险一金
• 带薪年假
• 管理规范
• 包吃包住
• 岗位晋升
• 年度旅游
• 技能培训
• 人性化管理
• 集团内调
• 酒店员工价

Your future mission 岗位职责:
· Handles guest and colleagues enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
礼貌且高效地处理客人及同事的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
· Implement and achieve daily up-selling budget to maximize hotel room revenue.
执行并完成每日促销高价房目标来完成酒店房间收益。
· Pro-active in seeking guest contact and maintaining excellent public relations.
积极客人联系，并维持与客人的良好关系。
· Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
预知客人需求，收集客人喜好，并在客人入住期间会被一直满足这些需求和喜好。
· Full utilization of all kinds of systems to embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
· Accuracy in link of reservations requirement to room allocation/guest needs.
根据预订信息准确地为客人安排房间及满足合理需求。
· Learn to maintain strong guest relationships to ensure Executive Floor loyalty. Handle and resolve guests’ complaints, including follow up in a timely manner and proper communication in the daily log.  Provide service that consistently exceeds our internal and external guest expectations always leading by example.
学习保持良好的宾客关系，以确保客人对行政楼层的忠诚感。处理并解决客人的投诉，包括及时跟进并在日志中进行记录。提供一贯超过客人期望的服务。
· To host and manage the VIP and all aspects of their stay in one to one services function with 24 hours.
为贵宾入住期间提供24小时一对一的全方位的款待和照顾。
· To Pre-communicate with guest to collect guest preference in advance, ensure guests bedroom/ suites are fully prepared with their requirements, prior to their arrival. 
确保提前与预到客人联系来获取客人的喜好，确保行政楼层宾客入住之前所有房间按照宾客要求提前完成布置。

You are 岗位要求：
· Diploma or Degree preferably in hospitality or related field.
 酒店管理或相关专业的本科或专科学历。
· Experience in a similar position of luxury hotel for 2 years will be preferred.
  在奢华酒店内从事至少2年类似岗位的经验。
· PMS and Office software knowledge.
 熟悉并掌握Opera酒店管理系统和各类办公软件。
· Skill to communicate and coordinate.
 具有良好的沟通能力和协调能力。
· Excellent oral and written skills in Mandarin and English.
  优秀的中英文听说读写能力。
· Good computer skill.
  能熟练操作办公软件。

        大连宾馆费尔蒙酒店，这座拥有百年历史的国家重点文物保护单位，将于2026年璀璨启幕。大连宾馆费尔蒙酒店是一座历史文化地标建筑，融合文艺复兴与巴洛克式建筑风格，在经过数年以“修旧如旧”的方式进行保护性修缮后，携手同样拥有百年历史的费尔蒙品牌，打造历久弥新的独特回忆。诚邀渴望珍藏重要时刻、与对历史建筑和文化美学探索情有独钟的全球旅行者，体验费尔蒙典藏时刻。        大连宾馆费尔蒙酒店室内设计由HBA担纲。酒店拥有59间客房与套房，设计风格致敬东方快车时代的Art Deco和新古典美学，部分客房拥有私享阳台，可欣赏中山广场美景。酒店3间餐厅及2个酒吧呈现匠心独运的费尔蒙餐饮艺术。专注于北纬39度海鲜料理的滟39°中餐厅配备5间包厢，搭配甄选酒单，淬炼大连本地海鲜的原汁本味。承袭百年人文传统、融合当代亚洲料理的澜集特色餐厅位于酒店屋顶，与之相连的原点酒吧呈现创意酒单，这里的美酒美食与中山广场的景色一样非凡铭心。咖啡1909目的地餐厅配备开放式厨房，呈现大连当地风味与欧陆美食。大堂酒廊拥有迎宾厅和阳光庭院等多重空间，宾客可在此筑境时光，慢享生活。百年友谊宫精雕细琢的巴洛克美学空间是费尔蒙庆典艺术的舞台。隐贵风雅的大连厅是私人定制宴会与商务活动的专属场域。与友谊宫、大连厅相连的谧园是大连中轴线上的秘境，为高端社交聚会的心之所向。        酒店位于大连市中山区，交通便利，距离大连机场和高铁北站仅需30分钟车程，前往星海广场、老虎滩、棒棰岛等著名景点也仅需20分钟车程。        大连宾馆费尔蒙酒店将充分展现大连的历史文化底蕴，并在大连树立全新的经典酒店标杆。敬请期待这座百年建筑重焕光华。        “经典不朽，再现东北”，欢迎你来到这座“浪漫之都”——大连，成为我们的心艺家！Fairmont Dalian is a century-old building, originally constructed in 1909 and completed in 1914. It is one of the earlier buildings in the modern architectural complex of Zhongshan Square, featuring a neoclassical style that combines elements of the EuropeanRenaissance and Baroque. This century- old hotel has hosted numerous dignitaries and celebrities from around the world, witnessing the city‘s transformation and significant historical moments. It has been recognized as a key national cultural relic protection unit. The hotel offers 59 guest rooms, along with a banquet hall, meeting rooms,3 restaurants, 2bars, and a fitness center. Fairmont Dalian will fully showcase the historical and cultural heritage of Dalian and set a new benchmark for classic hotels in the city. The hotel enjoys convenient transportation. It is only a 30-minute drive from Dalian Airport and Dalian North Railway Station, and a 20-minute drive to famous attractions such as Xinghai Square, Laohutan and Bangchui Island.The Fairmont Hotel Dalian will fully showcase the historical and cultural heritage of Dalian and set a new benchmark for classic hotels in the city. Please look forward to the rebirth of this century-old building.“ STAY ICONIC ，Northeast Moments." Welcome to this "City of Romance" - Dalian, and become our Heartists!