一、日常运营 Daily Operation
1. 根据餐厅标准,为客人提供高标准,高品质的服务;全面掌握菜单涉及食材,菜品,酒水等相关知识,通过与不同客人的适度沟通,提升餐厅服务的专业性;Provide high standards services to guests to align restaurant's standards; comprehensively master relevant knowledge of ingredients, dishes, beverages involved in the menu, and enhance the professionalism of the restaurant's services through appropriate communication with different guests.
2. 与前厅团队合作,完成每日开餐前的筹备工作,确保各个细节的高标准呈现;Cooperate with the front of house team to complete the preparatory work before each meal service every day, ensuring that every detail is presented with high standards.
3. 妥善处理客诉,增强顾客满意度与餐厅服务专业性;Properly handle customer complaints to enhance customer satisfaction and the professionalism of the restaurant's service.
4. 配合餐厅经理及运营经理,完成每周,每月对餐厅各类器皿、酒水等餐厅财产的盘点及入库工作;Cooperate with the restaurant manager and the operation manager to complete the weekly and monthly inventory and warehousing of various utensils, beverages and other restaurant properties.
5. 在工作期间,维持自身良好形象,确保言行举止优雅得体。During working period, maintain a good self - image and ensure that one's words, deeds and behaviors are elegant and appropriate.
二、培训 Training
1. 根据餐厅菜单所涉及食材,菜品,酒水等,进行系统性学习,并对新入职员工或传菜员等进行必要培训;Conduct systematic study based on the ingredients, dishes, and beverages involved in the restaurant menu, and provide necessary training for newly - hired employees or food runners.
2. 针对日常运营及服务中所出现问题,收集并反馈所遇到的问题,及时向上级寻求协助。In response to the problems arising during daily operations and services, collect and report the encountered problems, and seek assistance from superiors in a timely manner.
三、团队协作 Team Work
1. 与厨房团队保持沟通,确保开餐前及开餐后的整体服务流畅性;Keep in communication with the kitchen team to ensure the overall smoothness of the service before and after the meal service starts.
2. 确保餐厅物资的充足供应,如餐具、餐布、清洁用品等;及时向经理反馈物资短缺或质量问题,保障服务工作不受影响。Ensure the sufficient supply of restaurant supplies, such as tableware, dining cloths, cleaning products, etc.; promptly report shortages or quality issues of supplies to the manager to ensure that the service work will not be affected.
四、卫生与安全管理 Hygiene and Safety Management
1. 配合餐厅经理,监督餐厅的卫生情况,包括餐厅环境、餐具清洁、食品卫生等方面,确保符合卫生标准和食品安全要求。定期检查卫生清洁工作的执行情况,加强对卫生死角的清理;Cooperate with the restaurant manager to supervise the hygiene conditions of the restaurant, covering aspects such as the restaurant environment, tableware cleaning, and food hygiene, to ensure that they meet the hygiene standards and food safety requirements. Regularly inspect the implementation of hygiene cleaning work and strengthen the cleaning of hard-to-reach corners.
- 协助餐厅经理开展安全工作,如检查餐厅设施设备是否存在安全隐患、确保消防通道畅通等。对员工进行安全知识培训,提高员工的安全意识,预防安全事故的发生。Assist the restaurant manager in carrying out safety work, such as checking whether there are potential safety hazards in the restaurant's facilities and equipment and ensuring that the fire escape routes are unobstructed. Conduct safety knowledge training for employees to raise their safety awareness and prevent the occurrence of safety accidents.
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OLD TOWER 是 Chef Talib Hudda 继 Refer 之后打造的又一全新高端西餐品牌。Chef Talib 曾以精湛的烹饪技术以及对亚洲食材的全新诠释而闻名,引领餐厅斩获黑珍珠二钻及亚洲50佳餐厅等榜单,奠定了其在高端餐饮界的地位。如今,Talib 以 OLD TOWER 为名,将开启一段更具体验感的美食篇章。餐厅坐落于北京三里屯太古里,以中国风土为灵感,对欧洲传统菜系进行深情组构。每一道菜品皆承载记忆、时令与匠心的共鸣。 OLD TOWER 不仅是一间新餐厅,更是一段极致烹饪理念的的延续。 同时餐厅为 I.O.D 集团所打造的第一家高端西餐品牌,在未来2-5年内,集团将在北京,上海,三亚,东京等地拓展,由过往经验塑造,以好奇心驱动前行。