Position Description岗位职责
Be responsible for the reception and management of the hotel's front office department, be familiar with the functions of the front office service facilities, and ensure they are in good condition.
负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。
Conduct relevant market plan analysis, formulate departmental work plans, and complete work reports.
进行有关的市场计划分析制定部门工作计划，完成工作报告。
Achieve the highest occupancy rate of guest rooms and obtain the best guest room revenue.
使客房达到最高出租率，获取最佳的客房收入。
Supervise the heads of subordinate departments, assign work tasks, clarify job responsibilities, and adjust work arrangements at any time.
督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。
Maintain good guest relations and be able to handle guest complaints independently and effectively.
保持良好的客际关系，能独立有效地处理宾客投诉。
Assist the hotel and higher-level leaders in handling emergencies.
协助酒店与更高一级领导处理突发事件。
Position requirements岗位要求
College degree or above, with more than 5 years of working experience in the same position.
大专以上学历，有同岗位工作经验5年以上。
Be familiar with the operation and management of the hotel front desk, and have a strong sense of responsibility and dedication to work.
熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。
Supervise the service quality standards and operation process standards of the staff in each branch of the front office, and implement comprehensive supervision over all the work of the front office department.
督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。
Effectively implement, carry out and complete the monthly work plan formulated by the department.
有效贯彻、落实并完成部门制订的每月工作计划。
Fluent in English dialogue, with strong coordination and management skills, and certain sales capabilities.
英语对话流利，有较强的协调管理能力，具有一定的销售能力。
Have a comprehensive grasp of the basic financial knowledge related to front desk cashiering and be capable of handling financial issues involved in daily service processes.
全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。
【其他要求】
国际联号工作经验：优先
国内管理公司经理：优先
计算机能力：精通
语言要求：英语-熟练

重庆解放碑爵怡温德姆酒店是温德姆集团旗下大中华区首家爵怡温德姆酒店，位于解放碑中央商务区，毗临各大购物中心，美食街，国际企业及写字楼。共150间客房。配有澜爵西餐厅 The Waves、雾都云吧Fog Bar、山城映象中餐厅 Chinese Restaurant、一个300平宴会厅、一个200平米的会议室、儿童乐园、健身房、自助洗衣房和天台131网红观景平台。作为国际精选服务酒店，其以“城市探索者”为核心定位，融合巴渝文化与现代设计，为商务及休闲旅客提供兼具在地特色与全球化标准的入住体验。