• 五险一金
• 提供食宿
• 带薪年假

Main Complexity/Critical Issues In The Job主要复杂/关键工作事项
• Efficiency of check in/check out process.
确保入住及离店手续的效率性。
• Accuracy in retrieval of guest data and billing.
确保客人信息与账目的准确性。
• Management of the guest service experience / personalization.
确保个性化服务以提升客人体验。
• Management of guest complaints.
处理宾客投诉。
• Management of food safety & data safety.
保证食品安全及信息安全。
· Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization.
确保提供给同事们一个没有歧视、骚扰和危险的工作环境。

Knowledge and Experience知识和经验
· Diploma or Degree preferably in hospitality or related field
酒店管理或相关专业的本科或专科学历
· Minimum three (3) years relevant experience in a similar position in a renowned international hotel brand(s)
在知名国际酒店内从事至少三年类似岗位的经验
· PMS and Office software knowledge
熟悉并掌握Opera酒店管理系统和各类办公软件
· Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力
· Involvement in reservations and understanding of Revenue Management processes
参与预订并了解收益管理
· Familiar with LCAH processes or other loyalty programs
熟悉雅高乐雅会或其他忠诚会员计划
· Experienced in guest experience management, understands and can use reporting RPS, etc.
熟悉宾客体验管理体系，并可熟练使用报表工具对宾客满意度进行分析

Competencies 技能
· Strong organizational & leadership skills 
优秀的组织能力和领导能力
· Analytical skills a must combined with creativity and initiative
结合了创造性和主动性的分析能力
· Excellent interpersonal & communication skills 
优秀的人际关系和沟通能力
· Highly organized, quality and results oriented person
极具计划性，并以质量和结果为导向
· A passion for perfection
追求完美
· Service oriented with an eye for details
以服务为导向的敏锐洞察力
· Confidently able to resolve problems and make decisions
自信的解决问题与决策的能力
· Good presentation, influencing and training skills
优秀的表达、影响和培训能力
· Adaptable and flexible and able to embrace and respond to change effectively
适应性强，灵活并能有效地接受和应对变化
· Effective management style, hands-on and approachable 
有效的管理风格，亲力亲为，平易近人
· Proven effective development of others, great motivator
善于发展他人及卓越的激励能力

莫干山铂尔曼酒店地处国际级度假区，周围环绕竹海、茶园，绿化覆盖率超过90%，负氧离子浓度高达14.5万个/立方厘米，被誉为“天然氧吧”。由35栋主题各异的独立别墅构成，共有138套设计风格鲜明、户户纳景的客房，提供宁静放松的环境。