Main Complexity/Critical Issues In The Job主要复杂/关键工作事项
· Cleanliness and presence of guestrooms and public area.
确保客房及所有公共区域的清洁和状态。
· Accuracy in labor and cost control
确保人工成本及费用成本。
· Management of equipment proper use and maintenance.
确保设备的正确使用和保养。
· Management of hygiene policy.
保证卫生安全。
· Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization.
确保提供给同事们一个没有歧视、骚扰和危险的工作环境。
Profile概述Knowledge and Experience知识和经验
· Diploma or Degree preferably in hospitality or related field
酒店管理或相关专业的本科或专科学历
· Minimum three (3) years relevant experience in a Housekeeping managerial position in a renown international hotel brand
在知名国际酒店内从事至少三年客房部管理岗位的经验
· PMS and Office software knowledge
熟悉并掌握Opera酒店管理系统和各类办公软件
· Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力
· Outstanding knowledge with the technical skill and product in Housekeeping
在客房部相关技术与产品方面的杰出知识
Competencies 技能
· Strong organizational & leadership skills
优秀的组织能力和领导能力
· Analytical skills must combined with creativity and initiative
结合了创造性和主动性的分析能力
· Excellent interpersonal & communication skills.
优秀的人际关系和沟通能力
· Highly organized, quality and results oriented person
极具计划性,并以质量和结果为导向
· A passion for perfection
追求完美
· Service oriented with an eye for details
以服务为导向的敏锐洞察力
· Confidently able to resolve problems and make decisions
自信的解决问题与决策的能力
· Good presentation, influencing and training skills
优秀的表达、影响和培训能力
· Adaptable and flexible and able to embrace and respond to change effectively
适应性强,灵活并能有效地接受和应对变化
· Effective management style, hands-on and approachable
有效的管理风格,亲力亲为,平易近人
· Proven effective development of others, great motivator
善于发展他人及卓越的激励能力
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莫干山铂尔曼酒店地处国际级度假区,周围环绕竹海、茶园,绿化覆盖率超过90%,负氧离子浓度高达14.5万个/立方厘米,被誉为“天然氧吧”。由35栋主题各异的独立别墅构成,共有138套设计风格鲜明、户户纳景的客房,提供宁静放松的环境。