• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 领导好
• 人性化管理

·      Leads and supports all Guest Experience initiatives atthe property.
领导及支持酒店所有宾客体验项目及方案。
·      Supports GM in driving a guestcentric culture in the hotel and create awareness and understanding among all talents on theimportance of guest experience.
支持总经理在酒店推行以服务客人为中心的理念，让所有人才理解并提高意识认识到宾客体验的重要性。
·      Reviews VOG performance and guest feedback daily,identifies trends and areas for improvement on a regular basis and shares withrelevant stakeholders (at a minimum once a week).
每天回顾宾客之声的状态以及客人的反馈意见，识别动态以及分析出需要改进的地方定期与相关负责人分享跟进（至少每周一次）。
·      Represents Guest Experience / be the voice of the guestdaily at the morning briefing with updates and highlights points forimprovement and guest praise.
每天早会分享最新的宾客体验/宾客之声的内容，并强调需要改进的地方以及分享宾客对酒店的表扬。
·      Conduct Guest ExperienceManagement overview induction for new hires and thorough induction onGuest Experience for all new Department Heads/Managers within the first monthof employment.
与新入职人才分享宾客体检管理的内容，并确保在一个月之内完整地给新入职的部门总监/经理进行分享。
·      Conducts a weekly Guest Experience meeting withindividual Department Heads, communicates performance, supports and pushesManagement Action Plan efforts.
每周组织一次部门总监开有关宾客体验的会议，目的是讨论宾客体验结果，支持并推进管理层作出相应的行动计划。
·      Reviews andcommunicates the Brand Assurance Program and all new brand/quality initiativeseffectively to all stakeholders.
回顾与沟通新品牌所有的新标准/质量计划对相关人员有一定的效力影响。
·      Conducts regular property self-assessments on the OperationalBrand Standards and other quality programs (at a minimum 4 times per year).
对于酒店品牌标准的运营和其他质检项目进行定期的自我评估(至少每年4次)。
·      Works with and supports Department Heads to prepare for LQA Brand Assuranceaudits. 
支持部门总监并一同准备酒店LQA品牌审计。
·      Participates to the annual revision of Operational BrandStandards with Regional/Global teams.
参与区域/全球团队年度运营品牌标准的修复拟定。
·      Leads and develops a team of Guest Experience Championswithin the hotel to conduct deep dives/self-assessments and identifyimprovement opportunities and solutions.
领导并开发酒店宾客体验团队成员来进行自我发展/自我评估，从而提出自我提升的机会及改进的方案。
·      Conducts Brand Assurance refreshers training from time totime to all Department Heads.
向各部门经理/总监定时开展品牌回顾培训。
·      Champion the internal communication of guestexperience related matters and updates to all Talents in the hotel.
支持所有与宾客体验相关的内部沟通，进而提高大使在店的体验。
·      Reviews MAPs proposed by each department post-LQA Mystery Visit andsupports and follows up implementation by Department Heads.
回顾各个部门关于LQA神秘访问的指导手册，协助部门经理跟进并开展执行。
·      Have direct contact with gueststo collect direct feedback and facilitate new ways of collecting more in-housefeedback.
直接与客人沟通以获得客人反馈，并寻找更多新的途径来获取住店客人的反馈。
·      Work closely with DepartmentHeads to assess service standards and delivery on a regular basis.
与部门经理/总监紧密合作，定时评估服务标准。
·       Monitors results of other qualitymanagement programs such as Resavision, iPerform for MICE, Hygiene audit andfollows up action plans from the relevant Department Heads whenever necessary.
如预订部，会议销售，卫生审计及相关部门经理/总监需要帮助时，指导其他质量管理系统的运行并跟进行动计划。
·      Works in partnership with all relevant external partnersto ensure external training is conducted where applicable, e.g.  HOTSOS, VOG Trust You, Diversey, Signature…
建立与所有外部伙伴的合作关系，以适用外部培训，例如：信息发布系统，客人之声，供应商，签名等等。
·      Ensure the relevant teams and stakeholders respond to allGuest feedback, e.g. VOG GSS, and consumer-generated content on various socialmedia sites or travel sites (100% of negative reviews/feedback and at a minimum50% of positive reviews/feedback).
确保相关部门回应所有的客人反馈，例如：客人之声，GSS及各种社交媒体网站或旅游网站上的内容。（需回复100%的消极评论/反馈，在积极反馈/评论中至少50%的回复率）。
·      Reviews and communicates best practices implemented inother LUB hotels, follow-up on implementation at the property when relevant.
将其他奢华品牌酒店中好的范例进行回顾及分享，在本酒店中进行分析并借鉴执行。
·      Attends Regional/Global Guest Experience meetings/trainingas required.
必要时，参加总部/全球宾客体验会议/培训。
·       Ensure adherence to the attached task list whichprovides a framework to the Guest Experience Manager’s role.
      确保遵守作为客户体验经理角色框架的附加工作职责。

常州高新索菲特酒店作为本地首家法国奢华品牌酒店，致力于打造具有法式优雅融合本地风情的产品和服务，以中高端商务、会务和休闲市场为目标，逐步成为本地区行业标杆和市场领导者！As the first French luxury hotel brand in the region, Sofitel Changzhou will be committed to creating products and services that combine French elegance and local flavors, targeting at the high-end Business, Conference and Leisure markets, and establishing ourselves as industry benchmark and market leader!