· Wellpatrol lobby, monitor all service in lobby within standard and polite way.
良好管理大堂区域,确保所有服务按照服务标准并礼貌有序。
· Masterall emergency procedures and well handle crisis management.
掌握各种应急程序,有效进行各种危机处理。
· Managementof the guest service experience /personalization.
确保个性化服务以提升客人体验。
· Professioal to handle guest complaints and record.
专业的处理宾客投诉并记录汇报。
· Maintain the close relationship with guest and ensure the guest is satisfy consistently.
维护与客人之间亲近的关系,确保客人始终如一的满意。
· Ensureshigh standards of personal presentation & grooming.
确保始终都有高标准的个人形象和仪容仪表。
· Ensure wherever possible that colleagues are provided with a work placefree of discrimination, harassment and victimization.
确保提供给同事们一个没有歧视、骚扰和危险的工作环境。
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常州高新索菲特酒店作为本地首家法国奢华品牌酒店,致力于打造具有法式优雅融合本地风情的产品和服务,以中高端商务、会务和休闲市场为目标,逐步成为本地区行业标杆和市场领导者!As the first French luxury hotel brand in the region, Sofitel Changzhou will be committed to creating products and services that combine French elegance and local flavors, targeting at the high-end Business, Conference and Leisure markets, and establishing ourselves as industry benchmark and market leader!