· Serve as Concierge of the city and able to fulfillany kind of guest’s legal requests.
成为代表该城市的礼宾司,并能够满足客人各种合法需求。
· Efficiencyof guest service process.
确保对客服务的效率性。
· Accuracyin fulfilling of guest requests.
确保满足客人需求的准确性。
· Managementof the guest service experience /personalization.
确保个性化服务以提升客人体验。
· Managementof work safety and data safety.
保证工作安全和信息安全。
· Ensurewherever possible that colleagues are provided with a work place free ofdiscrimination, harassment and victimization.
确保提供给同事们一个没有歧视、骚扰和危险的工作环境。
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常州高新索菲特酒店作为本地首家法国奢华品牌酒店,致力于打造具有法式优雅融合本地风情的产品和服务,以中高端商务、会务和休闲市场为目标,逐步成为本地区行业标杆和市场领导者!As the first French luxury hotel brand in the region, Sofitel Changzhou will be committed to creating products and services that combine French elegance and local flavors, targeting at the high-end Business, Conference and Leisure markets, and establishing ourselves as industry benchmark and market leader!