Fully oversee hotel operations management during the night shift, ensuring the smooth functioning of all nighttime services.
全面负责酒店夜班期间的运营管理工作,确保夜间各项服务正常运转;
Handle emergency incidents occurring at night, coordinate with relevant departments to resolve issues promptly, and ensure hotel safety.
处理夜间突发紧急事件,协调各部门及时解决问题,保障酒店安全;
Supervise the execution of duties by night staff (front desk, security, housekeeping, etc.) to maintain service quality.
监督夜间前台、安保、客房等岗位的工作执行情况,确保服务质量;
Inspect and document the operational status of facilities and equipment at night, reporting malfunctions for immediate repair.检查并记录夜间设施设备的运行状态,及时报修异常情况;
Complete nighttime financial reconciliation and shift handover records to ensure accurate and clear accounting.
完成夜间财务对账及交接班记录,确保账目清晰准确;
Assist in handling guest complaints and special requests, delivering high-quality nighttime customer service.
协助处理客人投诉及特殊需求,提供优质的夜间客户服务;
Implement the hotel’s nighttime security patrol system, ensuring fire safety and security measures are enforced.
执行酒店夜间安全巡查制度,确保消防及安保措施落实到位。
Physically fit to adapt to night shift schedules (typical working hours: 23:00 - 08:00 the next day).
身体健康,能适应夜班工作节奏(工作时间通常为23:00-次日8:00)。
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常州高新索菲特酒店作为本地首家法国奢华品牌酒店,致力于打造具有法式优雅融合本地风情的产品和服务,以中高端商务、会务和休闲市场为目标,逐步成为本地区行业标杆和市场领导者!As the first French luxury hotel brand in the region, Sofitel Changzhou will be committed to creating products and services that combine French elegance and local flavors, targeting at the high-end Business, Conference and Leisure markets, and establishing ourselves as industry benchmark and market leader!