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1、全面负责酒店宾客接待服务的管理与督导，确保前台、礼宾、总机等岗位高效运转。
2、处理宾客投诉及突发事件，维护酒店声誉与客户满意度，及时向上级汇报重大事件。
3、负责VIP宾客的接待、入住、离店全流程服务，协调各部门提供个性化尊享体验。
4、监督客房分配、房价政策执行及预订变更，确保入住登记信息准确无误。
5、定期组织部门服务培训，提升员工服务意识与业务技能，建立高标准的服务文化。
6、负责前厅部排班、考勤及绩效评估，控制人力成本并提升团队凝聚力。
7、检查大堂区域卫生、设施设备及安全状况，确保运营符合酒店标准。
8、收集并分析客户反馈意见，协同销售、客房等部门优化服务流程与产品。
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酒店业--全服务中档酒店/4星级
100-499人
外商独资．外企办事处
期待你的加入绽放更多异彩！different by design上海虹桥雅乐轩酒店位于上海虹桥商务区核心枢纽，毗邻国家会展中心，无缝衔接地铁2号线、17号线，13号线（在建）即将解锁，多维交通网络瞬息之间速通虹桥枢纽及上海高光地标。295 间“乐窝”客房融入当代元素，以时尚格调迸发出灵感火花。W XYZ™吧沉浸在音乐与灵感之中，啜饮特调鸡尾酒畅享欢愉，在Re:Fuel品尝精致小食，开启味蕾的满足体验。酒店拥有约1000平方米的多功能空间，通过灵活组合满足各类需求，400㎡无柱创意空间以9米挑高打破思维边界。更配有车辆直达通道可驶入策略室，为活动呈现耳目一新的视觉体验。Depot by Aloft 餐厅设有130个座位及3间贵宾包房，呈现多元风味的早餐，全天开放的Re:Charge健身中心唤醒活力脉搏，随时燃动身体。ARF宠物友好计划，让您的爱宠与您同享舒适入住体验。在上海虹桥雅乐轩酒店，尽情探索未知精彩，定义旅居新体验。Aloft Shanghai Hongqiao located in the center of Hongqiao Business District the new neighborhood of National Exhibition and Convention Center (NECC) , with easy access to Metro Line 2/17 and the upcoming Line 13, instant shift you from Shanghai Hongqiao to landmarks in Shanghai through the multi-dimensional transportation network. 295 aloft rooms infused with contemporary factors, icon with stylish of inspiring sparks. W XYZ™ BAR, the place drenched in music and epiphany, sip your unique cocktails to full-fill with your joy after your off, good appetite with finger-snack at Re: Fuel. Approximately 1000 sqm function spaces, flexible combination could be easily meet your desired , includes a 400 sqm ballroom featuring a stunning HD LED screen; An unique driving in& out tactic room to showcase your function a new different look. Wake up in good mood with energetic, take your day starts with a diversified breakfast in Depot by Aloft, a venue with 130 seats and 3 private dining rooms, to gain your daily protein, vitamins & carbohydrates. Power up your pulse at Re: Charge to burn your body anytime of 24 hours. ARF the Aloft pet program, allows your pet enjoy its comfort stay with you during travel. At Aloft Shanghai Hongqiao, put yourself to explore the unknown, define your stay.
