前台主管 Front Desk Supervisor
6千-8千
投递简历
发布于 09:28
前台主管 Front Desk Supervisor
6千-8千
上海 | 2年以上 | 大专 | 招2人
投递简历
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职位福利
职位描述

1、至少两年以上五星级酒店相关工作经验

2、能快速有效的运用电脑操作系统, 包括希尔顿自有的管理系统

3、依照预订为客人办理入住,核对预订信息,希尔顿荣誉客会号及航空公司会员号,确保入住登

      记表的完整性及付款方式安全有效

4、引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务

5、确保宾客档案信息及时录入公安申报系统

6、了解酒店周边地区的信息,名胜,风景地等,为顾客提供方便

7、确保前台和其他部门间的沟通交流,特别是客房部,餐饮部,财务部

8、确保日常设设施备用品的维护保养和必需库存,所有物品记录有序

9、收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定

10、在遵循酒店规章制度,维持优质高效服务的基础上设法解决所有宾客及员工遇到的困难问题


1. At least 2 years related experience in five-star hotels

2. Able to access and accurately input information using a moderatelycomplex 

    computer system, including Hilton property management systems

3. Check-in guests in accordance with their reservation details, ensuringthat the 

    registration cards are completed, reservation information confirmed,Hilton Honors 

    and Frequent Flyer numbers enquired, and method of payment issecured

4. Promote Hilton Honors and its associated benefitsto guests who are not already 

   enrolled in the program, ensuring that existingHilton Honors members receive 

   personal and professional service that recognizesthem as important guests and that 

   their benefits are received

5. Ensure that guests' profiles and information is input into the Police Report system in a 

    timely andaccurate way

6. Up to date with information on facilities, attractions, places ofinterest, sights and 

    activities in and around the hotel

7. Ensure communication,coordination and cooperation between the front desk and 

    other operatingdepartments, specifically Housekeeping, F&B and Accounting

8. Ensure that the front deskis kept stocked and maintained with requisitions and that 

    par levels are maintained,and stock tracked

9. Adhere to the company’scredit policy at all times when handling cash, credit card 

    transactions, cityledgers, providing currency exchange services, LPO and third-party 

    payments forrooms, meetings, F&B and any other charges that may be incurred by 

    guests

10. Assign and instruct Guest ServiceAgents in the details of work, observing their 

      performance and encouraging improvements

其他要求
国际联号工作经历:优先
国内管理公司经历:优先
语言能力:英语-熟练
计算机能力:熟练
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公司地址
上海市浦东新区林耀路18号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
上海前滩华尔道夫酒店是该品牌在上海崭新落地的标志性酒店,位于充满活力的前滩源。由香港郑中设计事务所(CCD)操刀室内设计,KPF担纲建筑设计,坐拥得天独厚的一线滨江景观,204间宽敞客房及套房以52平方米起的空间尺度重新定义都市奢华。97%的客房配备私人阳台,90%的客房可饱览浦江及西岸美景,为宾客提供私密而开阔的都市栖居体验。在这里,宾客既能享受远离尘嚣的静谧时光,又可通过酒店2层连廊便捷抵达前滩友城公园的滨江步道,步行可达东方体育中心的运动场馆,感受都市活力与自然之美的完美融合。在餐饮体验方面,上海前滩华尔道夫酒店秉承1893年纽约华尔道夫酒店的美食创新精神,精心打造多元餐饮体验:品牌标志性的Peacock Alley羿庭延续经典下午茶传统,位于顶层的特色中餐厅福承呈现地道闽南风味,坐拥天际线景观,更有西餐厅以及仅限预约的星宴,为宾客带来味觉与文化的双重享受。此外,酒店还设有24小时健身中心及专业水疗中心,提供Watsu水下指压按摩护理项目,为宾客提供全方位的新颖焕活体验。酒店拥有1,245平方米的会议设施,其中包含一个745平方米的大宴会厅。无论是奢雅的婚礼还是高端商务会议,这里都是举办难忘聚会的理想场所。The Waldorf Astoria Shanghai Qiantan isthe brand's newly unveiled iconic hotel in Shanghai, nestled in the vibrantQiantan area. Featuring interior design by CCD and architectural design by KPF,the hotel boasts a privileged frontline riverside location. Its 204 spaciousguest rooms and suites, starting from 52 square meters, redefine urban luxury.With 97% of rooms offering private balconies and 90% providing breathtakingviews of the Huangpu River and the West Bund, guests are treated to anexclusive and expansive urban retreat. Here, visitors can enjoy serene momentsaway from the hustle and bustle. A short walk to the Oriental Sports Centerallows guests to experience the perfect blend of urban energy and naturalbeauty.In terms of dining, the Waldorf AstoriaShanghai Qiantan upholds the culinary innovation spirit of the original WaldorfAstoria New York from 1893, offering a diverse gastronomic experience: thebrand’s signature Peacock Alley continues the tradition of classic afternoontea, while the top-floor specialty Chinese restaurant, Fu Cheng, showcasesauthentic Fujian cuisine against a stunning skyline backdrop. The hotel alsofeatures a Western restaurant and an exclusive Starlight Room available byreservation, delivering a dual feast of taste and culture. Additionally, thehotel houses a 24-hour fitness center and a Waldorf Astoria Spa, offeringunique treatments like Watsu water massage therapy for a comprehensiverejuvenating experience.With 1,245 square meters of meetingfacilities, including a grand 745-square-meter ballroom, the hotel is an idealvenue for unforgettable gatherings, whether for elegant weddings or high-endcorporate events.
上海市浦东新区林耀路18号
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