【岗位职责】
1、全面负责宴会厅日常运营管理工作,包括活动前准备、现场执行及后续收尾工作
2、监督宴会服务团队,确保服务流程符合酒店五星级标准
3、与客户及活动策划方保持密切沟通,准确理解并执行活动需求
4、协调厨房、工程、安保等部门,保障宴会活动顺利进行
5、负责宴会厅设备设施的日常检查与维护报修
6、管理宴会库存物品,控制运营成本
7、处理宴会服务过程中的突发事件及客户投诉
8、培训新员工并持续提升团队服务技能
【岗位要求】
1、熟悉酒店宴会服务标准流程及安全规范
2、具备宴会服务或高端餐饮服务相关经验者优先
3、出色的中英文沟通能力(口语及书面)
4、具备较强的团队管理能力和现场协调能力
5、能适应弹性工作时间,包括周末及节假日轮班
6、身体健康,能承受高强度工作压力
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上海前滩华尔道夫酒店是该品牌在上海崭新落地的标志性酒店,位于充满活力的前滩源。由香港郑中设计事务所(CCD)操刀室内设计,KPF担纲建筑设计,坐拥得天独厚的一线滨江景观,204间宽敞客房及套房以52平方米起的空间尺度重新定义都市奢华。97%的客房配备私人阳台,90%的客房可饱览浦江及西岸美景,为宾客提供私密而开阔的都市栖居体验。在这里,宾客既能享受远离尘嚣的静谧时光,又可通过酒店2层连廊便捷抵达前滩友城公园的滨江步道,步行可达东方体育中心的运动场馆,感受都市活力与自然之美的完美融合。在餐饮体验方面,上海前滩华尔道夫酒店秉承1893年纽约华尔道夫酒店的美食创新精神,精心打造多元餐饮体验:品牌标志性的Peacock Alley羿庭延续经典下午茶传统,位于顶层的特色中餐厅福承呈现地道闽南风味,坐拥天际线景观,更有西餐厅以及仅限预约的星宴,为宾客带来味觉与文化的双重享受。此外,酒店还设有24小时健身中心及专业水疗中心,提供Watsu水下指压按摩护理项目,为宾客提供全方位的新颖焕活体验。酒店拥有1,245平方米的会议设施,其中包含一个745平方米的大宴会厅。无论是奢雅的婚礼还是高端商务会议,这里都是举办难忘聚会的理想场所。The Waldorf Astoria Shanghai Qiantan isthe brand's newly unveiled iconic hotel in Shanghai, nestled in the vibrantQiantan area. Featuring interior design by CCD and architectural design by KPF,the hotel boasts a privileged frontline riverside location. Its 204 spaciousguest rooms and suites, starting from 52 square meters, redefine urban luxury.With 97% of rooms offering private balconies and 90% providing breathtakingviews of the Huangpu River and the West Bund, guests are treated to anexclusive and expansive urban retreat. Here, visitors can enjoy serene momentsaway from the hustle and bustle. A short walk to the Oriental Sports Centerallows guests to experience the perfect blend of urban energy and naturalbeauty.In terms of dining, the Waldorf AstoriaShanghai Qiantan upholds the culinary innovation spirit of the original WaldorfAstoria New York from 1893, offering a diverse gastronomic experience: thebrand’s signature Peacock Alley continues the tradition of classic afternoontea, while the top-floor specialty Chinese restaurant, Fu Cheng, showcasesauthentic Fujian cuisine against a stunning skyline backdrop. The hotel alsofeatures a Western restaurant and an exclusive Starlight Room available byreservation, delivering a dual feast of taste and culture. Additionally, thehotel houses a 24-hour fitness center and a Waldorf Astoria Spa, offeringunique treatments like Watsu water massage therapy for a comprehensiverejuvenating experience.With 1,245 square meters of meetingfacilities, including a grand 745-square-meter ballroom, the hotel is an idealvenue for unforgettable gatherings, whether for elegant weddings or high-endcorporate events.