• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 管理规范
• 节日礼物

工作职责：
•	Maintain high customer service focus with customers in mind.
•	在整个的工作过程中，时刻保持高度的客户服务意识。
•	Have a positive attitude, take responsibility and initiative to resolve issues as well as communicate clearly with customers and colleagues.
•	保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
•	Responsible for guiding Steward Supervisors and Stewards in their jobs.
•	负责在工作中指导管理管事部主管和团队成员的工作执行力。
•	Control and analyse cleanliness standard for kitchen areas, banquet rooms （back of the house）, equipment, utensils, guests and team satisfaction, operating supplies, cleaning supplies, payroll, related costs, breakage and loss.
•	负责工作中控制和分析以下：厨房区域的清洁标准，宴会厨房（后区）、设备和厨房用具、
•	客人和团队的满意度、运营物资，清洁物品，相关的费用控制、破损和丢失。
•	Provide sufficient cleaning supplies and equipment which are in accordance with sanitation standards and in good condition to the outlets and kitchen sections, for stewarding operation during a shift.
•	负责提供充足的卫生标准达标的设备给到厨房及餐厅。负责确保在当班的时候有充足的清洁剂和设备提供部门运作。
•	Responsible for implementing a detailed cleaning program as scheduled, monitoring the results of each action.
•	负责按照清洁时间表执行，检查执行结果。
•	Responsible for the proper handling and maintenance of all equipment in the kitchen, storing and safekeeping all flatware, glassware, hollowware, utensils and related equipment.
•	负责厨房所有设备的维护。
•	Ensure all cleaning supplies and equipment are sufficiently stocked.Maintain and update the steward operating manual, chemical charts and cleaning chart for the team’s reference.
•	 负责厨房所有设备的维护。负责所有库房物品的安全。确保充足的清洁物品和设备。按照管事部的操作手册更新维护化学物品和清洁用品。
•	Prepare and monitor the requisition of all chemicals and equipment.
•	按要求准备和领取化学物品和设备，按照标准存储化学物品，熟悉化学物品知识。
•	Report all accidents and incidents.
•	事故报告的编辑和汇报。
•	Conduct and prepare the monthly operating equipment inventory.
•	准备每月的盘点。
•	Report and monitor the breakage and loss report for operating equipment.
•	报告和监督破损丢失。
•	Keep the storeroom in order.
•	保持储物室的物品摆放整齐。
•	Maintain the polishing machine and the deoxidizing bath in perfect order.
•	按规范清洗机器。
•	Operate and maintain the automatic dish－washing machine and other cleaning equipment.
•	能熟练操作自动洗碗机。
•	Provide the restaurants with sufficient dishes.
•	提供给各餐厅以足够的餐具器皿，做好补给工作。
•	Clean the floor and the tiles in the kitchen, corridors and stewarding areas.
•	清洁干净厨房的地板，墙面瓷砖，走廊和所有管事工区。
•	Complete the FSMS checklist in preparation for service. 
•	严格遵守技能标准提供服务。
•	Check reservations for the day, ensure that the team is aware of busy areas in the operation. 
•	查看当天预订信息，确保团队成员知晓运作繁忙区域。
•	Perform all duties and responsibilities safely for yourself and others in the workplace.  
•	在工作过程中按照安全操作准则做好本职工作， 确保自己及他人的安全。
•	The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

任职资格：
•	Middle School Diploma equivalent or above
•	教育: 初中及以上或相等的学历。
•	At least 3 years working experience in a 5－star category hotel
•	工作年限: 至少三年在五星级酒店的工作经验。
•	Minimum of 2 years as a Stewarding Team Leader in an international brand hotel 
•	管理经验: （如有） 至少两年的国际品牌酒店管事部领班经验。
•	Possess a valid Health certificate
•	资质证书: （如有） 有效期内健康证。
•	Knowledgeable of opening hours for restaurants and hotel outlets
•	熟悉所有餐厅及酒店其他部门的营业时间。
•	Able to train and motivate team members
•	熟悉团队成员培训和激励程序。
•	Able to set priorities and complete tasks efficiently
•	有能力按照事情的优先顺序按时完成任务。
•	Work well in stressful situations, remain calm under pressure and able to solve problems
•	能在压力下很好地完成工作，保持冷静解决问题。
•	Able to work in a moist, hot and sometimes loud environment
•	能够在潮湿，炎热和不时吵闹的环境中工作。
•	Knowledgeable in FSAA	
•	具备食品安全体系方面的知识。

上海前滩华尔道夫酒店是该品牌在上海崭新落地的标志性酒店，位于充满活力的前滩源。由香港郑中设计事务所（CCD）操刀室内设计，KPF担纲建筑设计，坐拥得天独厚的一线滨江景观，204间宽敞客房及套房以52平方米起的空间尺度重新定义都市奢华。97%的客房配备私人阳台，90%的客房可饱览浦江及西岸美景，为宾客提供私密而开阔的都市栖居体验。在这里，宾客既能享受远离尘嚣的静谧时光，又可通过酒店2层连廊便捷抵达前滩友城公园的滨江步道，步行可达东方体育中心的运动场馆，感受都市活力与自然之美的完美融合。在餐饮体验方面，上海前滩华尔道夫酒店秉承1893年纽约华尔道夫酒店的美食创新精神，精心打造多元餐饮体验：品牌标志性的Peacock Alley羿庭延续经典下午茶传统，位于顶层的特色中餐厅福承呈现地道闽南风味，坐拥天际线景观，更有西餐厅以及仅限预约的星宴，为宾客带来味觉与文化的双重享受。此外，酒店还设有24小时健身中心及专业水疗中心，提供Watsu水下指压按摩护理项目，为宾客提供全方位的新颖焕活体验。酒店拥有1,245平方米的会议设施，其中包含一个745平方米的大宴会厅。无论是奢雅的婚礼还是高端商务会议，这里都是举办难忘聚会的理想场所。The Waldorf Astoria Shanghai Qiantan isthe brand's newly unveiled iconic hotel in Shanghai, nestled in the vibrantQiantan area. Featuring interior design by CCD and architectural design by KPF,the hotel boasts a privileged frontline riverside location. Its 204 spaciousguest rooms and suites, starting from 52 square meters, redefine urban luxury.With 97% of rooms offering private balconies and 90% providing breathtakingviews of the Huangpu River and the West Bund, guests are treated to anexclusive and expansive urban retreat. Here, visitors can enjoy serene momentsaway from the hustle and bustle. A short walk to the Oriental Sports Centerallows guests to experience the perfect blend of urban energy and naturalbeauty.In terms of dining, the Waldorf AstoriaShanghai Qiantan upholds the culinary innovation spirit of the original WaldorfAstoria New York from 1893, offering a diverse gastronomic experience: thebrand’s signature Peacock Alley continues the tradition of classic afternoontea, while the top-floor specialty Chinese restaurant, Fu Cheng, showcasesauthentic Fujian cuisine against a stunning skyline backdrop. The hotel alsofeatures a Western restaurant and an exclusive Starlight Room available byreservation, delivering a dual feast of taste and culture. Additionally, thehotel houses a 24-hour fitness center and a Waldorf Astoria Spa, offeringunique treatments like Watsu water massage therapy for a comprehensiverejuvenating experience.With 1,245 square meters of meetingfacilities, including a grand 745-square-meter ballroom, the hotel is an idealvenue for unforgettable gatherings, whether for elegant weddings or high-endcorporate events.