• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理
• 领导好
• 技能培训

Ensure at all times maximum guest satisfaction through personal recognition to all guests along with  members, VIPs, and repeat guests,  and prompt cordial attention from arrival through departure
确保最大限度上满足客人的需求，会员及重要贵宾从到达至离开酒店期间，为客人提供个性化服务，使客户满意。
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
随时以友好的态度与客人打招呼，为客人提供帮助，尽量称呼客人的姓名。
Meets and escorts arriving VIPs and bids farewell upon their departure.
迎接并陪同抵达的重要客人办理入住，在客人离店时应向客人道别。
Provides courteous and efficient service and if possible complies with every guest request.
如果有可能对每位客人提出的每一个要求都要提供礼貌和高效率的服务和帮助。
Greets guests in a courteous and friendly manner.
礼貌友好的问候客人。
Escorts guests from the main entrance to the reception counter for registration.
从正门陪同客人到前台登记。
Shows guests up to their rooms and explain the facilities the hotel provides.
引领客人到房间并向客人介绍酒店的设施。
Offer to do their flight reconfirmation, changes or new bookings.
为客人提供机票再确认，更改或预订机票的服务。
Promotes the hotel outlets and offers to make reservations for them.
推销酒店的餐厅并为他们提供预订服务。
Adheres to policies established by the hotel.
遵守酒店建立的制度。
To be thoroughly conversant with the computer system at the Front Office.
精通前厅的电脑系统。
Provides guest service and comply if possible with every guest’s requests.
如果有可能对每一位客人提出的每一个要求提供服务和帮助。
Checks and ensures that all room/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before the guest arrival.
检查并确保为重要客人所预分的房间已经就绪，所有客房所需相关用具已于客人抵达前布置完毕。
Ensures that the lobby and work place is kept clean at all times.
确保大堂和工作区域始终保持整洁。
Assist in taking room reservations, if a guest approaches the Front Desk or calls up.
如果客人路过前台或打电话预订房间，要帮助客人。
Works closely with the front desk staff to ensure a smooth check in.
同前台员工密切合作以确保客人入住登记办理顺畅。
Provides information on the city to the guests.
向客人提供本市的有关资料。
Reads and signs the logbook and notice board for the latest news and follow-ups.
阅读工作日志并签字，注意板面上的最新信息并尽快解决落实。
Adheres to hotel policies and procedures.
遵守酒店的制度和工作程序。
Attends meetings and training programs (if any).
参加会议和培训。
Reports immediately any guest complaints to the Duty Manager
及时向值班经理报告客人的投诉。
Issues fruits baskets and other amenities
赠送果篮或其它用品。
Must be able to provide guests with any information pertaining to functions, tours, ticketing arrangements, general information on flights, bus, ferry and train schedules, special happenings in town and activities of the hotel in particular. Full attention must be given at all times.
必须能够向客人提供酒店各种附属功能，旅游、票务，航班、公交、客船、火车时刻表及概述，所在城市特别事件及酒店组织的特殊活动。必须随时给予客人足够重视。
Meets all repeated guests and VIPs upon arrival.
必须迎接抵达的所有常客及重要人物。
Checks with the reservation correspondence to make sure that all guest’s requests are granted.
核查预订信息以确保客人所有要求均可满足。
Assumes other duties as delegated from time to time.
随时承担被委派的其他工作。
Ensure all Airport pick-ups are being taken care of.
确保照顾到所有需要接机的客人。
Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.
通过最恰当的途径，尽可能地向客人提供最优质的服务和最新、最准确的信息。
Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.
为酒店保持良好的声望并帮助酒店增加收入。

咸阳双姝映古今，一驿风华待君至当千年咸阳的晨钟撞响新时代的脉搏，洲际酒店集团携“华邑”及“假日”双品牌，与咸阳城发集团强强联袂，落子咸阳经开区核心区域——咸阳华邑酒店及咸阳双照湖假日酒店，计划将于2026年第一季度盛大启幕，约738间客房的恢弘体量、1000人国际会议中心的气度，及2.42万平米绿化园林及水景的诗意，铸就咸阳首座国际品牌五星级标准酒店群。从西安主城1小时奔赴，自咸阳机场15分钟抵达，这里既是商旅穿梭的高效枢纽，更是浸润文化的心灵驿站，让每段旅程都成为一场跨越古今的美好邂逅。咸阳华邑酒店：一席雅集，藏尽中华美学承华邑 “中华美学生活化” 之韵，结合“萧史弄玉”的浪漫故事，酒店以咸阳凤凰台为骨， “紫凤赤龙” 传说为魂，将 “一邑一承” 的品牌哲思融入砖瓦草木。“凤翔云海”大堂内，鎏金流光与古雅形制相映，礼宾执礼如仪，笑意温润如古玉，举手投足皆是 “知行合一” 的待客之道。下沉式庭院里，酒吧隐于叠翠间，风过林动时可听琴、月上中天时宜小酌，正是“华邑雅集” 的意境 —— 让精英雅士于序列感的回廊中遇见同道，在园林式的静谧里共话山河。独有的餐饮体验融在地风味与国宴水准，每一道佳肴都是文化的注脚，让相聚不止于觥筹交错，更有 “独乐乐不如众乐乐” 的中式温情。咸阳双照湖假日酒店：一抹微笑，点亮盛世记忆 循假日 “真实情感联结” 之诺，酒店以 “盛世唐潮” 为卷，将 “一带一路” 的驼铃声、“开元通宝” 的古意、“马球驰骋” 的豪情织入空间。大堂里，盛唐纹样与现代线条碰撞出明快节奏，亲子区的欢笑声与共享空间的畅谈声交织成歌，恰如 “有你，就有新回忆” 的品牌初心。员工的微笑如暖阳洒落，用 “点亮你的微笑” 的热忱，为家庭度假添一份贴心，为挚友同游增几分热闹。当夜幕降临，客房内的 “琵琶行” 装饰与窗外湖光相映，仿佛穿越千年，让每个旅人都能在古今交融中，收获被温柔铭记的瞬间。一驿双姝，各美其美。华邑以中华美学致敬圈层，假日以烟火温情拥抱大众，在洲际酒店集团 “协作共赢” 的价值观里，共同书写咸阳旅居新篇。2026 年，待君至此，或于华邑品一盏清茶论道，或在假日携家人共赏湖光 —— 同洲之谊，无际成长，皆在此间。