Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls.
快速高效的转接所有来电。
Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs.
诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求,其中包括各消费场所的营运时间方位等。
Ensure the Supervisor or Manager is kept fully aware of any relevant feedback from either customers or other department.
将客人和其他部门的意见和建议及时反馈给主管或经理。
Check all the equipment in Magic Centre all the time to ensure smooth operation: paging system, fax machine, voice mail system, FCS system, etc. Keep the Careline centre clean and tidy to ensure that all the staff may work in a comfortable environment.
时刻关注部门各项设施设备的运转是否正常,如传呼系统,语音留言,FCS 系统等。保证关爱热线的清洁干净,为员工提供一个相对舒适的工作环境。
Reviews VIP arrival and ensures proper handling of VIPs and groups.
关注VIP预抵及团队客人.
Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.
积极的工作,友好的为客人提供服务。
Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.
对酒店设施设备的非正常运转予以及时报告,并跟进直至问题解决。
Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.
确保信息有效的传达到人,及时解决问题让客人满意,参加每日必须的会议等。
Play a active role in achieving or exceeding the departmental performance test targets set up by the Hotel management which has direct connection with and influence on the individual performance test. The individual performance test target refers to the Hotel performance test policy and procedures.
在完成或超额完成酒店下达的各项经营考核指标中起积极作用,该经营考核指标与个人绩效考核挂钩。个人绩效考核办法参见酒店绩效考核制度。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
咸阳双姝映古今,一驿风华待君至当千年咸阳的晨钟撞响新时代的脉搏,洲际酒店集团携“华邑”及“假日”双品牌,与咸阳城发集团强强联袂,落子咸阳经开区核心区域——咸阳华邑酒店及咸阳双照湖假日酒店,计划将于2026年第一季度盛大启幕,约738间客房的恢弘体量、1000人国际会议中心的气度,及2.42万平米绿化园林及水景的诗意,铸就咸阳首座国际品牌五星级标准酒店群。从西安主城1小时奔赴,自咸阳机场15分钟抵达,这里既是商旅穿梭的高效枢纽,更是浸润文化的心灵驿站,让每段旅程都成为一场跨越古今的美好邂逅。咸阳华邑酒店:一席雅集,藏尽中华美学承华邑 “中华美学生活化” 之韵,结合“萧史弄玉”的浪漫故事,酒店以咸阳凤凰台为骨, “紫凤赤龙” 传说为魂,将 “一邑一承” 的品牌哲思融入砖瓦草木。“凤翔云海”大堂内,鎏金流光与古雅形制相映,礼宾执礼如仪,笑意温润如古玉,举手投足皆是 “知行合一” 的待客之道。下沉式庭院里,酒吧隐于叠翠间,风过林动时可听琴、月上中天时宜小酌,正是“华邑雅集” 的意境 —— 让精英雅士于序列感的回廊中遇见同道,在园林式的静谧里共话山河。独有的餐饮体验融在地风味与国宴水准,每一道佳肴都是文化的注脚,让相聚不止于觥筹交错,更有 “独乐乐不如众乐乐” 的中式温情。咸阳双照湖假日酒店:一抹微笑,点亮盛世记忆 循假日 “真实情感联结” 之诺,酒店以 “盛世唐潮” 为卷,将 “一带一路” 的驼铃声、“开元通宝” 的古意、“马球驰骋” 的豪情织入空间。大堂里,盛唐纹样与现代线条碰撞出明快节奏,亲子区的欢笑声与共享空间的畅谈声交织成歌,恰如 “有你,就有新回忆” 的品牌初心。员工的微笑如暖阳洒落,用 “点亮你的微笑” 的热忱,为家庭度假添一份贴心,为挚友同游增几分热闹。当夜幕降临,客房内的 “琵琶行” 装饰与窗外湖光相映,仿佛穿越千年,让每个旅人都能在古今交融中,收获被温柔铭记的瞬间。一驿双姝,各美其美。华邑以中华美学致敬圈层,假日以烟火温情拥抱大众,在洲际酒店集团 “协作共赢” 的价值观里,共同书写咸阳旅居新篇。2026 年,待君至此,或于华邑品一盏清茶论道,或在假日携家人共赏湖光 —— 同洲之谊,无际成长,皆在此间。