Develop a strong understanding and knowledge of key sectors targeted by the hotel, and gain sectorial/account expertise when necessary to maximise guest experience
加强对酒店主要目标领域的深度了解和认识,必要时获取行业/客户的专业知识,从而使宾客体验达到极致。
Prepare Weekly Events Forecasts and other supporting documents
编制每周会务预测报告和其它支持文件。
Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction
确保及时跟进并争取客户和相关部门的战略伙伴关系,从而推动宾客满意度达到极致。
Ensure timely delivery of Master Invoice to customers and facilitate payment
确保及时为客户提供总账单并协助付款。
Team up with counterpart MICE Fulfilment staff to deliver sector/customer specific services when appropriate
与会务销售团队同等职位的员工合作,在必要时为行业/客户提供要求的服务。
Partner with the Business Development Team to support new business prospecting
与业务拓展团队合作,支持新业务的拓展。
Support daily operations of superiors
支持上级领导的日常运营工作。
Communicate to his/her superior any issues encountered and other relevant information
与上级领导交流他/她所遇到的问题及其它相关信息。
Attend and participate in training sessions, daily briefings and other meetings as required
出席并参与培训课程、每日例会及要求的其它会议。
In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
在会前计划程序中,向会务策划人咨询以确定最佳的会议室布置、会议/茶歇流程的建议、菜单策划、餐饮协调、餐台布置、装饰选择等,以提高会务的效果和效率。
Assigned upon situation, be the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
在必要的情况下,作为直接提供协助的联络人,使宾客的需求能够迅速得到满足,会务顺利运行。
Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment
协调各项安全措施,确保会务在干扰和问题最少的情况下顺利运行。指导并建议客户的会议选择,以及有可能减少浪费,节约能源,对环境影响最小的其它可替换选择。
Perform other duties as assigned.
执行分配的其它工作
Good communication and negotiation skills
良好的沟通和谈判技能。
trong organisational skills required to maintain electronic and paper filing systems
具有较强的组织技能,能够维护电子和书面档案系统。
Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.
对制度和程序保持高度认识,在必要时能和所有人有效的交流知识。
Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
具备清楚而有效的口头和书面表达能力,能从客户、技术人员、管理层和团队成员获取并向他们传达信息,以及编制报告。
Excellent PC skills (including MS Office)
出色的电脑操作技能(包括微软办公软件)
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