• 五险一金
• 带薪年假
• 午餐补贴

此岗位为医院前台客服 
要求英语流利有大夜班 

 Job Description: 
 Customer Service: 
- Support all daily clinic operations in relation to client services, greet clients, answer client calls and inquiries, manage appointment schedules and waiting lists in PMO, registration of new clients, respond to emails, process invoices and collect payments, management of incoming mail, release of medical records, collection of documents, photocopying, fax services and scanning services as required. 
- Engage in customer service quality initiatives/projects. 
 
Administration and Financial responsibilities: 
- Be familiar with the different methods of payment for all client groups 
- Responsible to ensure all information is collected and available to invoice third party payers 
- Ensure invoices are prepared accurately and present to clients to professionally where the client cannot pay all or part of the account escalate to manager 
- Commitment to ensure that the petty cash is correct for the day; any discrepancy has to report to the manager same day 
- Ensure the transfer of revenue is correctly recorded and signed off; 
- All adjustments of invoices and all refunds must be documented and approved by the department manager or the Clinic Manager 
- Assist patient to complete all necessary documentation for CMS or Direct billing as well as collect copies of all supporting documents 
- Performing routine cash register / checkout duties without supervision. 
- Receiving and processing payments in cash, credit card, debit card or other form of payment. 
- Assisting customers with problems in a polite and professional manner 
- Other duties arranged by supervisor. 

 Requirements: 
- College degree or above. 
- Minimum 2-3 year customer service related working experience in an international company 
- Fluent in spoken and written English. 
- Strong customer service mindset, particularly relating to International health care services 
- Common computer skill (MS office) 
- Sense of responsibility 
- Professional appearance/manner 
- Enthusiastic team player 
- A natural desire & willingness to assist people of all nationalities 
- Open to problem solving and confronting challenging situations 
- Cooperativeness -sharing information 
- Appetite for learning

莱佛士医疗集团是亚洲知名的综合性私立医疗服务提供商，为五个国家十四个城市的患者提供服务。通过其超过100家多学科诊所和五家医院网络，莱佛士集团一直秉承为患者提供高质量的综合性医疗服务并为之自豪。如今，莱佛士医疗已成为一家综合医疗保健提供商，拥有约430名各种不同领域的专业医师，为亚洲14个主要门户城市的患者提供医疗服务。莱佛士的患者无论去哪家诊所，都可以享受到莱佛士品牌所提供的全面、高品质的一站式综合性医疗服务。在中国，莱佛士医疗集团目前分别在北京、重庆和上海、海南开设国际综合医院，并在天津、南京、香港拥有并经营多家诊所，为我们的患者和企业客户提供专业的医疗服务。