• 包吃包住
• 技能培训
• 岗位晋升
• 五险

【岗位职责】  
1、全面负责酒店前厅部的日常运营管理工作，确保宾客接待、入住登记、退房结账等流程高效顺畅  
2、监督并指导前台员工提供优质的客户服务，及时处理宾客投诉及特殊需求，提升宾客满意度  
3、制定并优化前厅服务标准和工作流程，定期对员工进行服务技能和礼仪培训  
4、协调客房、餐饮等部门，确保跨部门协作顺畅，提升整体服务品质  
5、负责前厅部排班、考勤及绩效管理，合理控制人力成本  
6、分析宾客反馈数据，定期提交运营报告并提出改进建议  
1. Fully responsible for the daily operational management of the hotel's front office, ensuring that guest reception, check-in, and check-out processes are efficient and smooth.
2. Supervise and guide front desk staff to provide high-quality customer service, promptly handle guest complaints and special requests, and enhance guest satisfaction.
3. Develop and optimize front office service standards and workflows, and regularly conduct training for staff on service skills and etiquette.
4. Coordinate with housekeeping, F&B, and other departments to ensure smooth cross-departmental collaboration and improve overall service quality.
5. Responsible for front office scheduling, attendance, and performance management, while reasonably controlling labor costs.
6. Analyze guest feedback data, regularly submit operational reports, and provide improvement recommendations.

【岗位要求】  
1、具备优秀的客户服务意识和沟通协调能力，能够妥善处理各类突发事件  
2、有较强的团队管理能力，能够有效激励和带领团队达成目标  
3、有华住酒店工作经验优先
4、工作细致认真，具备较强的问题解决能力和抗压能力  
5、普通话流利，具备良好的英语沟通能力者优先  
6、可适应倒班工作制
1. Possess excellent customer service awareness and communication coordination skills, capable of properly handling various emergencies.
2. Have strong team management abilities, able to effectively motivate and lead the team to achieve goals.
3. Experience working in Huazhu Hotels is preferred.
4. Work meticulously and conscientiously, with strong problem-solving abilities and stress resistance.
5. Fluent in Mandarin, proficiency in English communication is a plus.
6. Able to adapt to shift work.

诺富特酒店品牌，创立于1967年，是法国雅高酒店集团的创始品牌，也是欧洲率先提供标准化全方位服务的酒店，为旅客提供超过当时国内标准的舒适体验。诺富特深悉品质造就美好时光。所及之处面面俱到，旨在令宾客体验均衡生活，畅享身心愉悦的自在感受。简约明快的现代设计为酒店营造轻松活泼的氛围，更有诸多丰富的优享体验，吸引宾客前来诺富特，从繁忙生活中暂时抽离，与家人、好友或同事相聚。通过精心打造，每个区域都能成为宾客与本地人士享用饮品，品尝美食，投入工作，娱乐休闲或放松身心的理想场所。南京南站诺富特酒店，位于南京市秦淮区大明路288号，紧邻南京南高铁站，地处秦淮、雨花台、江宁三区交汇处，地理位置优越，交通便捷，周边商业、休闲设施完备，轻松抵达夫子庙、总统府等城市核心景点与交通枢纽，设有203间设计时尚、布局精巧的客房及套房，配备高品质床品、智能化设施与全景落地窗，可俯瞰城市繁华景致或自然美景。酒店拥有多个特色餐饮空间，全日制餐厅提供中西式自助美食与零点佳肴，满足不同宾客味蕾需求。此外，还设有多功能会议场地，配备先进视听设备与专业服务团队，是商务、社交会议的理想之选。同时，健身房、洗衣房等休闲设施一应俱全，为宾客带来舒适惬意的旅居体验，展现高端品质与贴心服务，成为商务出行、休闲度假的优质之选。