【岗位职责】
1、协助餐厅经理负责餐厅日常运营管理工作,包括人员排班、服务流程监督及现场协调
2、督导服务员执行标准化服务流程,确保服务质量符合酒店品牌标准
3、处理顾客投诉及突发事件,及时提出改进方案并跟进落实
4、监控餐厅设备维护及卫生状况,确保符合食品安全及卫生规范
5、协助制定并执行餐厅销售策略,完成月度营收目标
6、负责新员工岗位培训及团队绩效评估
7、定期分析经营数据,提出成本控制及服务优化建议
1. Assist the restaurant manager in overseeing daily restaurant operations, including staff scheduling, supervising service procedures, and prioritizing on-site coordination.
2. Supervise waitstaff in executing standardized service procedures to ensure service quality meets hotel brand standards.
3. Handle customer complaints and emergencies, promptly propose improvement plans and follow up on their implementation.
4. Monitor restaurant equipment maintenance and hygiene conditions to ensure compliance with food safety and sanitation regulations.
5. Assist in developing and implementing restaurant sales strategies to achieve monthly revenue targets.
6. Responsible for training new employees and evaluating team performance.
7. Regularly analyze operational data and provide suggestions for cost control and service optimization.
【岗位要求】
1、具备餐饮服务行业工作经验,有团队管理经验者优先
2、熟悉餐厅运营流程及食品安全管理体系
3、出色的沟通协调能力,能有效处理客诉及团队关系
4、具备基础财务知识,能进行营业数据统计分析
5、工作细致负责,能在高压环境下保持高效执行
6、具备灵活排班能力(含周末及节假日)
7、普通话流利,掌握基础英语沟通能力者优先
1. Possess work experience in the catering service industry; candidates with team management experience are preferred.
2. Familiar with restaurant operations and food safety management systems.
3. Excellent communication and coordination skills, able to effectively handle customer complaints and team relations.
4. Possess basic financial knowledge, capable of business data statistics and analysis.
5. Detail-oriented and responsible, able to maintain high efficiency in a high-pressure environment.
6. Flexible scheduling ability, including weekends and holidays.
7. Fluent in Mandarin; basic English communication skills are preferred.
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诺富特酒店品牌,创立于1967年,是法国雅高酒店集团的创始品牌,也是欧洲率先提供标准化全方位服务的酒店,为旅客提供超过当时国内标准的舒适体验。诺富特深悉品质造就美好时光。所及之处面面俱到,旨在令宾客体验均衡生活,畅享身心愉悦的自在感受。简约明快的现代设计为酒店营造轻松活泼的氛围,更有诸多丰富的优享体验,吸引宾客前来诺富特,从繁忙生活中暂时抽离,与家人、好友或同事相聚。通过精心打造,每个区域都能成为宾客与本地人士享用饮品,品尝美食,投入工作,娱乐休闲或放松身心的理想场所。南京南站诺富特酒店,位于南京市秦淮区大明路288号,紧邻南京南高铁站,地处秦淮、雨花台、江宁三区交汇处,地理位置优越,交通便捷,周边商业、休闲设施完备,轻松抵达夫子庙、总统府等城市核心景点与交通枢纽,设有203间设计时尚、布局精巧的客房及套房,配备高品质床品、智能化设施与全景落地窗,可俯瞰城市繁华景致或自然美景。酒店拥有多个特色餐饮空间,全日制餐厅提供中西式自助美食与零点佳肴,满足不同宾客味蕾需求。此外,还设有多功能会议场地,配备先进视听设备与专业服务团队,是商务、社交会议的理想之选。同时,健身房、洗衣房等休闲设施一应俱全,为宾客带来舒适惬意的旅居体验,展现高端品质与贴心服务,成为商务出行、休闲度假的优质之选。