• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 美女多
• 帅哥多
• 管理规范
• 包吃包住
• 人性化管理

At alltimes well groomed, have a pleasant disposition, greet guests with the mosthospitable attitude upon arrival at the hotel, and willing to offer assistanceat all times
随时保持外表整洁及良好的站姿，在客人到达时，以最热情的态度迎接客人，并主动地为客人提供帮助。
Maintainthe entrance and main door area clean and tidy, free of obstacles and ensuethat traffic through the driveway is controlled
保持主要入口的干净及整洁，确保进入酒店车道的顺畅。
Obtaintaxis for guests as required and do your best to ensure the guests are notovercharged 
在需要时，为客人招出租车，为避免乘客被出租车司机多收费，应与出租车司机协调或提醒乘客注意。
Knowledgeablein assisting guests in requests for transport and other information
在需要时，为客人提供交通信息或其他信息。
Assistwith heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having tobe asked 
 在客人要求前，主动、迅速、有礼貌地帮客人提重的行李、外套、皮箱等。
Maintaina willingness to please attitude and give undivided attention to anyapproaching guest
保持积极、乐观态度，认真关注每位到达酒店的客人。
Adhereto guest checking in and checking out procedures pertaining to baggage handling
在处理客人行李时，了解客人登记及结账手续。
Welcomeguests at the main entrance, offering the greeting appropriate to the time ofday taking particular note of repeat guests and Priority Club members
在主要的门口迎接客人，特别关注当天到达的回头客和优悦会员。
Haspresence and alerts Security or Duty Manager whenever a suspicious lookingperson or troublemaker is present
在发现可疑人物或捣乱者时，提醒安全部门或值班经理注意。
Assistarriving and departing guests by opening and closing car and taxi doors
协助到达和离开的客人开、关车门。
Maintaina spotless Porte and Drive way smoothly.
保持良好的站姿及车道的畅通。 
Guidethe guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk whoprovides the signal for you to step forward and receive the room and roomingbooklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
引导客人到前台，在客人登记时，站在客人后面等待客人，注意观察前台接待给出的房间号，拿到房间号后，立刻陪同客人到房间。
Befamiliar with the layout of the hotel and memorize the preferred route forescorting guests
熟悉酒店布局，陪同客人到达酒店的各个场所。
Room theguest in accordance with hotel standards
按照酒店标准，引导客人到房间。
Befamiliar with the lift workings and emergency stairs 
熟悉电梯的运作及酒店紧急通道。
Provideinformation to guests about the hotel facilities and services
为客人提供有关酒店设施及服务的信息。
Provideguest services and guidance
为客人提供服务及引导。
Learnand utilize names of guests, especially repeat and long staying guests androutinely greet guests as they pass through the lobby, remaining alert tosituations where he can be of assistance to guests
知道客人的名字，特别是回头客、长期的住店客人及定期的住店客人的名字，在客人通过大厅时，主动询问客人是否需要帮助。
Maintaina well groomed hair style and wear clean, shiny well polished shoes and a neatuniform while on duty
上班时保持个人穿着整洁，发型整齐，皮鞋锃亮。
Helpother employees in department, replacing them temporarily when necessary
必要时帮助其他员工工作。
KeepTrolleys clean all the time and every night shift needs to clean all Trolleys
随时保持行李推车的清洁，每个夜班都要擦拭所有行李推车 
Keep thebaggage room clean and in order before going off duty on each shift
在值班期间，保持行李房干净及整洁。
Uponarrival of newspaper, prepare them and deliver them to guest rooms as assignedby the concierge
准备报纸的发送，按照行李员领班的要求把报纸送到客人房间。
Use theDuty Log to document matters of importance
用值班记事薄记录重要事情。
Arrangetransport and coordinate luggage
安排交通并协助客人提行李。
Assistguest purchase items. Be aware can only purchase Counter medicine under theDoctor’s description 
可以帮助客人购买东西。只可在有医生开具药品处方的情况下帮助购买普通药品。
Provideescort guest outside under requested 
在客人的要求下可陪同客人外出  
Assistguests with all inquiries, both hotel and non-hotel related 
回答客人有关酒店及非酒店的质疑。
Conducteffective shift briefings to ensure hotel activities and operationalrequirements are known 
有效制作值班简报，确保员工知晓酒店活动及操作要求。
Maintaindetailed knowledge of the activities of the day and alert to any potentialproblems
详细了解酒店日常活动，警惕潜在问题。
Maintaindetailed knowledge of key occurrences in your city/location includingdirections to key points of interests, restaurants, theaters, shopping,cinemas, sporting and recreational facilities, banks, consulates, transportsystems and special events
详细了解酒店附近的各个地方，如：餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。
Maintainadequate supplies of forms, brochures and ensure they are presented in linewith hotel standards
按照酒店标准，确保表格、小册子的供给。
ConsultLog Book for information/request left by outgoing shift
查看前一个值班在记事薄里留下的信息。
Manageall incoming guest mail, messages, telexes, facsimiles and special deliveries,in accordance with policy
按照酒店政策，处理送给客人的邮件、信息、传真、电报及其他特殊物品。
Manageoutgoing guest mail, courier services, postage of parcels and freighting asdirected by guests
处理客人送出的邮件、包裹邮资及货物。
Maintainorder and security of guest keys and other selected keys kept in Front Office,ensuring key issue policy is followed
按照酒店钥匙政策，确保客人钥匙、前厅保存的其他钥匙的顺序及安全。
Receivetelephone calls and take messages for guests who are out, in accordance withhotel policy
按照酒店政策，在接到外出客人电话时，留言给客人。
Recordincoming registered mail, telegram, parcel, telex in appropriate file
存档记录好客人的挂号信、电报、包裹。
Perform otherduties as maybe assigned by superiors
完成上级布置的其他工作

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