• 五险一金
• 补充医疗保险
• 提供食宿
• 带薪年假
• 技能培训
• 集团内部调动

岗位职责 Job Responsibilities
1. 全面负责总机日常运营管理，快速、响应各类电话及宾客服务需求，保障高标准服务品质。
Fully manage daily PBX operation, and respond to calls and guest service demands efficiently and professionally.
2. 梳理宾客需求与反馈，优化话务流程、服务话术及应急机制，提升宾客满意度。
Analyze guest feedback, optimize call procedures, service scripts and emergency mechanisms to improve guest satisfaction.
3. 联动中式管家、礼宾团队，实现24小时无缝服务对接。
Cooperate closely with butler and concierge teams to ensure 24-hour seamless service connection.
4. 负责部门员工培训、排班及绩效管理，维持团队专业形象与高效服务状态。
Manage staff training, scheduling and performance appraisal to ensure professional and efficient team service.
5. 监控电话及配套设备运行状态，及时处理系统及流程异常，保障运营稳定。
Monitor telephone system and equipment operation, and handle technical and procedural abnormalities timely.
6. 参与服务质量提升项目，推进高效跨部门协作。
Participate in service quality improvement projects and promote cross-department cooperation.
7. 筹开期间搭建总机运营体系、SOP流程、服务标准及应急预案，参与系统测试、人员招聘与岗前培训，完善开业服务体系。
During pre-opening period, establish PBX operation system, SOPs, service standards and emergency plans; participate in system testing, recruitment and pre-opening training.

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任职要求 Job Requirements
1. 5年以上奢华酒店前厅或宾客服务中心管理经验。
At least 5 years of management experience in luxury hotel front office or guest service center.
2. 熟练操作PMS系统、熟悉夜审流程，具备扎实的电脑操作能力。
Proficient in PMS system and night audit procedures with solid computer skills.
3. 具备优秀的沟通、团队管理及危机处置能力。
Excellent communication, management and crisis handling capabilities.
4. 英语听说读写流利，掌握多语言者优先。
Fluent English in listening, speaking, reading and writing; additional languages are preferred.
5. 有奢华酒店筹开经验者优先。
Luxury hotel pre-opening experience is preferred.

上海岩花园是由锦江国际集团打造的奢华酒店之一。其以"中华传统居住文化体验"为核心理念，通过独特的建筑风格、装饰艺术、家具陈设、庭院景观等载体，全方位展现中华传统生活方式与园林意趣。在上海岩花园，通过修复与重构物质环境的努力，以及"中国传统居住文化体验"的融入，打造一个融合仿古建筑、自然地貌与非凡景观的秘境——水系、岩层与生态环境在此交织，让中华传统待客之道与现代舒适体验完美邂逅。上海岩花园位于虹许路1126号，坐落于虹桥枢纽核心区，毗邻延安高架，距上海市中心仅20分钟车程，度假村拥有95个套房及院落，其中包含苏徽式，宋式，晋式，京式和现代式五种不同风格的建筑。Yan Garden, Shanghai is one of the luxury hotel established by Jin Jiang.  It aims at creating a “Traditional Chinese Living Culture & Experience”, which features traditional Chinese life-style, and landscape through its unique architecture, decorations, furniture & fittings, courtyards, and etc.  With the efforts to restoring & recollecting of the physical environment and “Traditional Chinese Holistic Living Culture & Experience”, Yan Garden, Shanghai is creating a unique setting that encompass of ancient architecture, natural formation and extraordinary landscape with stream, rock-formation and eco-environment where traditional Chinese Hospitality meets modern comfort.