• 五险一金
• 补充医疗保险
• 提供食宿
• 带薪年假
• 技能培训
• 集团内部调动

岗位职责 Job Responsibilities
1. 协助监督、优化总机日常运营，保障服务高效合规、符合品牌标准。
Assist in supervising and optimizing daily PBX operations to ensure efficient, standard and brand-compliant services.
2. 协助团队管理、培训与督导，稳定服务质量。
Assist in team management, training and supervision to ensure consistent service quality.
3. 熟练操作酒店电话、呼叫系统及PMS系统，可处理基础设备故障。
Proficient in hotel telephone, call system and PMS operation with basic troubleshooting capabilities.
4. 对接管家、前台、礼宾团队，及时响应宾客需求。
Cooperate with butler, front office and concierge to respond to guest requests timely.
5. 处理客诉及各类突发事件，及时解决并上报。
Handle guest complaints and emergencies, provide timely solutions and make relevant reports.
6. 筹开期间参与SOP编写、系统测试、流程搭建及岗前培训，协助招聘并建立服务话术与质量标准。
Pre-opening responsibilities include SOP drafting, system testing, process establishment and pre-opening training; assist in recruitment and formulation of service scripts and quality standards.

任职要求 Job Requirements
1. 3年以上奢华酒店前厅或总机相关工作经验。
At least 3 years of front office or PBX working experience in luxury hotels.
2. 熟悉PMS系统及总机设备，具备突发事件处理能力。
Familiar with PMS and PBX equipment with good crisis handling skills.
3. 具备良好的服务意识、沟通能力及跨部门协作能力。
Possess good service awareness, communication and cross-department collaboration skills.
4. 具备良好的英语沟通能力。
Good English communication skills.
5. 有奢华酒店筹开经验者优先。
Luxury hotel pre-opening experience is preferred.

上海岩花园是由锦江国际集团打造的奢华酒店之一。其以"中华传统居住文化体验"为核心理念，通过独特的建筑风格、装饰艺术、家具陈设、庭院景观等载体，全方位展现中华传统生活方式与园林意趣。在上海岩花园，通过修复与重构物质环境的努力，以及"中国传统居住文化体验"的融入，打造一个融合仿古建筑、自然地貌与非凡景观的秘境——水系、岩层与生态环境在此交织，让中华传统待客之道与现代舒适体验完美邂逅。上海岩花园位于虹许路1126号，坐落于虹桥枢纽核心区，毗邻延安高架，距上海市中心仅20分钟车程，度假村拥有95个套房及院落，其中包含苏徽式，宋式，晋式，京式和现代式五种不同风格的建筑。Yan Garden, Shanghai is one of the luxury hotel established by Jin Jiang.  It aims at creating a “Traditional Chinese Living Culture & Experience”, which features traditional Chinese life-style, and landscape through its unique architecture, decorations, furniture & fittings, courtyards, and etc.  With the efforts to restoring & recollecting of the physical environment and “Traditional Chinese Holistic Living Culture & Experience”, Yan Garden, Shanghai is creating a unique setting that encompass of ancient architecture, natural formation and extraordinary landscape with stream, rock-formation and eco-environment where traditional Chinese Hospitality meets modern comfort.