• 五险一金
• 补充医疗保险
• 提供食宿
• 带薪年假
• 技能培训
• 集团内部调动

岗位职责 Job Responsibilities
1. 负责电话、线上及到店客户的预订咨询，准确录入、核对预订信息。
Handle reservation inquiries via phone, online platforms and on-site visits, and accurately record and confirm reservation details.
2. 根据客户需求，推荐房型、包厢、特色产品及配套服务，提升预订转化效果。
Recommend room types, private rooms, featured products and supporting services based on guest needs to improve reservation conversion rate.
3. 熟练操作预订系统，实时更新房态与餐位状态，妥善处理预订变更、取消及特殊需求备注。
Proficiently operate reservation systems, update room and dining status in real time, and properly handle reservation changes, cancellations and special requests.
4. 对接管家、客房、后厨及销售团队，传递预订信息，保障客户入住及用餐体验。
Coordinate with butler, housekeeping, kitchen and sales teams to ensure accurate information delivery and guarantee guest stay and dining experience.
5. 协助处理客户特殊需求及投诉，维护良好的客户关系。
Assist in handling guest special requests and complaints to maintain good guest relationships.
6. 定期整理预订数据及客户偏好，为收益管控、运营优化及营销工作提供数据支持。
Sort out reservation data and guest preferences regularly to support revenue management, operational optimization and marketing strategies.

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任职要求 Job Requirements
1. 1年以上奢华酒店或高端餐饮预订、客服相关工作经验，兼具客房及餐饮预订经验者优先。
At least 1 year of reservation or customer service experience in luxury hotels or high-end catering; candidates with both room and F&B reservation experience are preferred.
2. 音色良好、表达清晰，具备优秀的电话礼仪与沟通能力。
Pleasant voice and clear expression with professional telephone etiquette and communication skills.
3. 熟练使用Office办公软件及预订管理系统，具备基础英文沟通能力。
Proficient in MS Office and reservation management systems with basic English conversation skills.
4. 工作细致负责，抗压性强，可高效处理多项工作任务。
Meticulous and responsible at work, strong in pressure resistance and multi-task management.
5. 熟悉上海高端酒店及餐饮市场优先，能够接受轮班工作。
Familiar with Shanghai luxury hotel and catering market is preferred; able to work shift schedules.

上海岩花园是由锦江国际集团打造的奢华酒店之一。其以"中华传统居住文化体验"为核心理念，通过独特的建筑风格、装饰艺术、家具陈设、庭院景观等载体，全方位展现中华传统生活方式与园林意趣。在上海岩花园，通过修复与重构物质环境的努力，以及"中国传统居住文化体验"的融入，打造一个融合仿古建筑、自然地貌与非凡景观的秘境——水系、岩层与生态环境在此交织，让中华传统待客之道与现代舒适体验完美邂逅。上海岩花园位于虹许路1126号，坐落于虹桥枢纽核心区，毗邻延安高架，距上海市中心仅20分钟车程，度假村拥有95个套房及院落，其中包含苏徽式，宋式，晋式，京式和现代式五种不同风格的建筑。Yan Garden, Shanghai is one of the luxury hotel established by Jin Jiang.  It aims at creating a “Traditional Chinese Living Culture & Experience”, which features traditional Chinese life-style, and landscape through its unique architecture, decorations, furniture & fittings, courtyards, and etc.  With the efforts to restoring & recollecting of the physical environment and “Traditional Chinese Holistic Living Culture & Experience”, Yan Garden, Shanghai is creating a unique setting that encompass of ancient architecture, natural formation and extraordinary landscape with stream, rock-formation and eco-environment where traditional Chinese Hospitality meets modern comfort.