• 五险一金
• 补充医疗保险
• 提供食宿
• 带薪年假
• 技能培训
• 集团内部调动

岗位职责 Job Responsibilities
1. 全面负责客房预订业务的统筹管理，制定并优化预订流程与规范标准。
Take overall charge of the management of room reservation operations, and formulate and optimize reservation workflows and service standards.
2. 领导预订团队，合理调配人力，确保预订咨询响应及时、信息记录准确、客户需求落实到位。
Lead the reservation team and allocate manpower reasonably to ensure timely response to reservation inquiries, accurate information recording and full delivery of guest requirements.
3. 监控预订动态与数据变化，协同收益管理团队制定动态定价与房量/包厢调控策略。
Monitor reservation trends and data changes, and collaborate with the revenue management team to formulate dynamic pricing and room/private room allocation strategies.
4. 对接销售、管家、客房及后厨等部门，保障预订信息高效传递与跨部门协作顺畅。
Liaise with sales, butler, housekeeping, kitchen and other departments to ensure efficient information transmission and smooth cross-departmental cooperation.
5. 处理重大客户预订需求及复杂投诉，维护高端客户关系，提升客户满意度与复购率。
Handle key client reservation requests and complex guest complaints, maintain high-end guest relationships, and improve guest satisfaction and repurchase rate.
6. 定期分析预订数据、客户偏好与市场趋势，为营销策略、产品优化及收益提升提供专业建议。
Regularly analyze reservation data, guest preferences and market trends to provide professional suggestions for marketing strategies, product optimization and revenue growth.
7. 负责预订团队培训、绩效考核与日常管理，提升团队专业能力与服务品质。
Manage daily operations, training and performance appraisal of the reservation team to improve overall professional competence and service quality.

任职要求 Job Requirements
1. 5年以上奢华酒店或高端餐饮预订管理经验。
At least 5 years of reservation management experience in luxury hotels or high-end catering brands.
2. 熟悉主流预订操作系统及收益管理理念，具备较强的数据分析与策略制定能力。
Familiar with mainstream reservation systems and revenue management concepts, with strong capabilities in data analysis and strategy formulation.
3. 形象气质佳，沟通表达出色，具备良好的英文听说读写能力。
Presentable image, excellent communication skills, and proficient English in listening, speaking, reading and writing.
4. 具备优秀的团队领导力与跨部门协调能力，能适应快节奏与多任务工作环境。
Possess outstanding team leadership and cross-departmental coordination abilities, capable of adapting to fast-paced and multi-task working environments.
5. 结果导向，抗压能力强，有奢华品牌筹开经验者优先考虑。
Result-oriented and highly resilient under pressure. Candidates with luxury brand pre-opening experience are preferred.

上海岩花园是由锦江国际集团打造的奢华酒店之一。其以"中华传统居住文化体验"为核心理念，通过独特的建筑风格、装饰艺术、家具陈设、庭院景观等载体，全方位展现中华传统生活方式与园林意趣。在上海岩花园，通过修复与重构物质环境的努力，以及"中国传统居住文化体验"的融入，打造一个融合仿古建筑、自然地貌与非凡景观的秘境——水系、岩层与生态环境在此交织，让中华传统待客之道与现代舒适体验完美邂逅。上海岩花园位于虹许路1126号，坐落于虹桥枢纽核心区，毗邻延安高架，距上海市中心仅20分钟车程，度假村拥有95个套房及院落，其中包含苏徽式，宋式，晋式，京式和现代式五种不同风格的建筑。Yan Garden, Shanghai is one of the luxury hotel established by Jin Jiang.  It aims at creating a “Traditional Chinese Living Culture & Experience”, which features traditional Chinese life-style, and landscape through its unique architecture, decorations, furniture & fittings, courtyards, and etc.  With the efforts to restoring & recollecting of the physical environment and “Traditional Chinese Holistic Living Culture & Experience”, Yan Garden, Shanghai is creating a unique setting that encompass of ancient architecture, natural formation and extraordinary landscape with stream, rock-formation and eco-environment where traditional Chinese Hospitality meets modern comfort.