• 五险一金
• 技能培训
• 带薪年假
• 人性化管理
• 岗位晋升
• 管理规范

JOB SUMMARY 工作概要 :
1. Report to Director of rooms
向房务总监报告
2. Well versed on all Brand Standard requirements for Front Office and related areas
熟悉所有前厅部以及相关区域的所有品牌标准
3.Assist Director of Rooms in all areas to ensure a correct and smoothly operation department. 
协助房务总监确保前厅部运转正确、流畅
    
SPECIFIC DUTIES 工作任务 :
1. Responsible for GV scores on Arrival Experience and Received Preferred Room Type
为宾客满意度调查中抵店经历和获得喜欢房型部分的分值负责
2. Ensure Guest Relations team is positively affecting GSS scores for Problem Experienced by resolving guest issues timely, effectively, and professionally while hotel interest is observed
确保宾客关系团队通过及时、有效、专业的解决宾客遇到的问题，同时保留酒店权益，对宾客满意度调查产生积极的影响
3. Hand on for all Front Office operations including Front Desk, Concierge/Airport/Driveway and Executive Lounge
负责前厅运营包括前台，礼宾
4. High level of visibility and presence in the lobby
高频率出现在大堂
5. Achieve Marriott Bonvoy enrolment goals provided by Regional office and maintain activation rate above 18%
完成由区域总部订立的万豪旅享家会员注册目标，并保持18%的活跃率
6. Develop and maintain an effective, attractive incentive based Up selling program either through in house resources or outside consultant agency
设立并维护一个对酒店内部和外部订房代理同样有效的、吸引人的促销奖励计划。
7. Develop and regularly update and revise Repeat Guest Program, VIP program
改进、维护并更新回头客计划和贵宾计划
8. Ensure Marriott Bonvoy new enrolments and existing members’ information are properly entered in Opera for data upload
确保万豪旅享家新会员和已存在的会员信息输入到Opera中并将数据上传
9. Monitor and prepare timely monthly report requested by Director of Rooms for various sections in Front Office department
监督并准备房务总监要求的前厅部各部分的月报表
10. Ensure active pull through of Hotel Business Positioning for all Front Office associates Achieve Associate Pulse Survey goals for the department
达到部门员工满意度调查的目标
11. Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate
确保程序和规章制度的执行。执行日常审计和控制。如有任何谬误及时与财务部沟通；随时为员工提供指导
12. Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations
确保所有员工执行所有酒店规章、制度、程序和标准
13. Complete other tasks assigned by the Director of Rooms
完成房务总监交代的其他事项

欢迎关注长春伟峰万豪万枫酒店！酒店于2025年12月23日正式运营。酒店是万豪国际集团旗下的精选商务酒店，坐落于长春净月高新技术产业开发区核心位置，紧邻净月潭国家森林公园，地铁 6 号线樱花街站步行 500 米即可到达，交通便利且环境宜居。作为伟峰实业与万豪集团联手打造的品质酒店，我们拥有完善的硬件设施，既能为客人提供优质居停体验，也能为员工创造专业的工作场景。在团队建设上，我们延续万豪集团标准化的培训体系，无论你是刚入行的新人，还是寻求提升的行业资深者，都能获得岗位技能、服务理念等方面的系统成长支持。同时，我们倡导‘协作共赢’的工作氛围，重视每一位员工的付出，除法定福利外，还会提供员工餐、节日福利、岗位晋升通道等额外关怀，让你在专注工作的同时，也能感受到团队温度。如果你热爱酒店行业，渴望在专业平台上实现自我价值，长春伟峰万豪万枫酒店期待你的加入，与我们一起为客人打造高品质的居停体验，共同成长！