【岗位职责】
1、管理日常运营工作,确保前厅服务高效有序
2、监督前台接待、礼宾、总机等岗位的服务质量与操作标准
3、处理宾客投诉及突发事件,提供即时解决方案
4、负责员工排班、培训及绩效评估工作
5、协调与其他部门的沟通协作,保障对客服务衔接顺畅
6、定期分析运营数据,提出服务改进方案
7、维护前厅设备及物资管理,控制部门成本
【岗位要求】
1、具备酒店前厅部工作经验,熟悉Opera系统操作者优先
2、优秀的服务意识与突发事件处理能力
3、流利的普通话及英语沟通能力(CET-4以上)
4、抗压能力强
5、良好的团队管理及跨部门协调能力
6、熟练使用Office办公软件
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
酒店选址于承载着百年沉浮的张江老街,江南民居“绞圈房子”旧址,萃取雕花叠影工艺,赋予酒店文化属性。坐落在将科技生活融合,锐意创新,以光为线索的科创阵地-张江科学之门。The hotel is located on the site of the historic Jiangnan-style "Jiaoquan House" in Zhangjiang Old Street, which has witnessed a century of vicissitudes. Drawing inspiration from the intricate carved shadow craftsmanship, the hotel is imbued with cultural significance. Situated at the Zhangjiang Science Gate—a hub of technological innovation where science and daily life converge, with light as the guiding thread—the hotel stands as a testament to forward-thinking creativity.酒店高25层,拥有250间风格各异,设施完备的公寓客房。分别配备时尚家具,独立的工作和休憩空间的单卧公寓,豪华一房、双房及三房的公寓套房,是旅途驻留的优选之地。The hotel is 25 stories high and features 250 apartment-style guest rooms with diverse styles and complete facilities. These include studio, one bed, two beds, three beds apartments with fashionable furniture and separate work and entertainment spaces, it is an ideal place to stay during your journey.一楼大堂内的“怡然居”酒廊供应每日早餐,也是住客们交友畅谈,商务宴请的多功能场所。三楼24小时健身房、瑜伽室和恒温无边泳池,工作之余酣畅淋漓,享受多巴胺的愉悦。The Resdient Lounge in the lobby, to serves daily breakfast and is also a multi-functional venue for guests to make friends, chat and hold business banquets. On the third floor, there is a 24-hour gym, a yoga room and a heated infinity pool. After work, you can relax and enjoy the pleasure of dopamine.我们紧邻张江地标“科学之门双子塔”,科创交流的张江科学会堂,周边配备陆悦天地商业综合体,13号线学林路站和2号线金科路站双地铁站点步行可达。We are adjacent to the landmark of Zhangjiang, the "Science Gate Twin Towers", the Zhangjiang Science Hall for science and technology exchanges, and are surrounded by the Luyue Tiandi commercial complex. The two metro stations, Xuelin Road Station of Line 13 and Jinkelu Station of Line 2 are within walking distance.