【岗位职责】
1、全面负责西餐厅的日常运营管理,确保服务流程符合酒店标准,提供优质宾客体验。
2、督导并培训餐厅员工,包括排班、考勤、服务规范执行及绩效考核,提升团队服务水平。
3、监督食品出品质量及摆盘标准,配合厨房团队协调出餐节奏,确保菜品符合要求。
4、处理宾客投诉及突发事件,维护餐厅秩序,提升客户满意度与复购率。
5、管理餐厅物资、设备及耗材使用,控制运营成本,完成月度盘点及报表。
6、执行酒店及上级下达的营销活动,协助推广西餐及酒水,提高餐厅营收。7、维护餐厅环境卫生及食品安全,落实卫生安全制度,确保符合相关法规要求。
【岗位要求】
1、中专及以上学历,酒店管理、餐饮服务或相关专业优先。
2、3年以上西餐厅领班或主管岗位经验,熟悉西餐服务流程及宴会服务标准。
3、年龄20至35岁,身体健康,能适应轮班制及站立工作。
4、具备良好的沟通协调能力及团队管理技巧,能有效处理宾客关系。
5、拥有食品安全知识及基本餐饮成本控制意识,熟练使用办公软件及点餐系统。
6、责任心强,服务意识突出,抗压能力佳,熟悉酒店服务礼仪。
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酒店选址于承载着百年沉浮的张江老街,江南民居“绞圈房子”旧址,萃取雕花叠影工艺,赋予酒店文化属性。坐落在将科技生活融合,锐意创新,以光为线索的科创阵地-张江科学之门。The hotel is located on the site of the historic Jiangnan-style "Jiaoquan House" in Zhangjiang Old Street, which has witnessed a century of vicissitudes. Drawing inspiration from the intricate carved shadow craftsmanship, the hotel is imbued with cultural significance. Situated at the Zhangjiang Science Gate—a hub of technological innovation where science and daily life converge, with light as the guiding thread—the hotel stands as a testament to forward-thinking creativity.酒店高25层,拥有250间风格各异,设施完备的公寓客房。分别配备时尚家具,独立的工作和休憩空间的单卧公寓,豪华一房、双房及三房的公寓套房,是旅途驻留的优选之地。The hotel is 25 stories high and features 250 apartment-style guest rooms with diverse styles and complete facilities. These include studio, one bed, two beds, three beds apartments with fashionable furniture and separate work and entertainment spaces, it is an ideal place to stay during your journey.一楼大堂内的“怡然居”酒廊供应每日早餐,也是住客们交友畅谈,商务宴请的多功能场所。三楼24小时健身房、瑜伽室和恒温无边泳池,工作之余酣畅淋漓,享受多巴胺的愉悦。The Resdient Lounge in the lobby, to serves daily breakfast and is also a multi-functional venue for guests to make friends, chat and hold business banquets. On the third floor, there is a 24-hour gym, a yoga room and a heated infinity pool. After work, you can relax and enjoy the pleasure of dopamine.我们紧邻张江地标“科学之门双子塔”,科创交流的张江科学会堂,周边配备陆悦天地商业综合体,13号线学林路站和2号线金科路站双地铁站点步行可达。We are adjacent to the landmark of Zhangjiang, the "Science Gate Twin Towers", the Zhangjiang Science Hall for science and technology exchanges, and are surrounded by the Luyue Tiandi commercial complex. The two metro stations, Xuelin Road Station of Line 13 and Jinkelu Station of Line 2 are within walking distance.