【岗位职责】
1、根据公寓销售目标,制定个人销售计划,并高效执行,确保完成或超额完成月度、季度及年度销售指标。
2、负责企业客户、长住客及商务散客市场的开拓与维护,通过电话、邮件、拜访、行业会展等方式开发新客户,建立并更新客户档案。
3、定期回访现有客户,及时了解客户需求及反馈,妥善处理客户投诉与建议,持续提升客户满意度和忠诚度。
4、协调公寓内前厅、客房、餐饮、工程等部门,确保销售承诺的服务内容准确落实,保障客户从咨询、入住至退房的全流程体验顺畅。
5、密切关注上海及周边酒店公寓市场竞争动态,收集竞品价格、产品、促销策略等信息,定期提交市场反馈报告,为定价及销售策略调整提供依据。
6、负责销售合同、协议书的洽谈、签订、归档及跟进执行,确保应收账款按约回收,控制销售风险。
7、配合市场传讯部门参与线上线下的品牌推广活动,提升公寓在目标客群中的知名度与美誉度。
8、按时完成销售日报、周报及月度工作总结,参加部门销售会议,积极分享销售经验与市场情报。
【岗位要求】
1、大专及以上学历,酒店管理、市场营销、旅游管理等相关专业优先。
2、具有3年以上酒店或服务式公寓销售工作经验,熟悉上海市场,拥有企业客户资源者优先。
3、形象气质佳,具备良好的职业素养与服务意识。
4、具备出色的沟通表达能力、谈判技巧及客户关系维护能力,能够独立完成从开发到签约的完整销售流程。
5、抗压能力强,目标导向,能够适应灵活的工作时间和出差安排。
6、熟练使用Word、Excel、PPT等办公软件,以及酒店PMS或CRM系统,具备基本的销售数据分析能力。
7、热爱销售工作,具备团队协作精神,认同万豪企业文化,注重细节与服务质量。
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酒店选址于承载着百年沉浮的张江老街,江南民居“绞圈房子”旧址,萃取雕花叠影工艺,赋予酒店文化属性。坐落在将科技生活融合,锐意创新,以光为线索的科创阵地-张江科学之门。The hotel is located on the site of the historic Jiangnan-style "Jiaoquan House" in Zhangjiang Old Street, which has witnessed a century of vicissitudes. Drawing inspiration from the intricate carved shadow craftsmanship, the hotel is imbued with cultural significance. Situated at the Zhangjiang Science Gate—a hub of technological innovation where science and daily life converge, with light as the guiding thread—the hotel stands as a testament to forward-thinking creativity.酒店高25层,拥有250间风格各异,设施完备的公寓客房。分别配备时尚家具,独立的工作和休憩空间的单卧公寓,豪华一房、双房及三房的公寓套房,是旅途驻留的优选之地。The hotel is 25 stories high and features 250 apartment-style guest rooms with diverse styles and complete facilities. These include studio, one bed, two beds, three beds apartments with fashionable furniture and separate work and entertainment spaces, it is an ideal place to stay during your journey.一楼大堂内的“怡然居”酒廊供应每日早餐,也是住客们交友畅谈,商务宴请的多功能场所。三楼24小时健身房、瑜伽室和恒温无边泳池,工作之余酣畅淋漓,享受多巴胺的愉悦。The Resdient Lounge in the lobby, to serves daily breakfast and is also a multi-functional venue for guests to make friends, chat and hold business banquets. On the third floor, there is a 24-hour gym, a yoga room and a heated infinity pool. After work, you can relax and enjoy the pleasure of dopamine.我们紧邻张江地标“科学之门双子塔”,科创交流的张江科学会堂,周边配备陆悦天地商业综合体,13号线学林路站和2号线金科路站双地铁站点步行可达。We are adjacent to the landmark of Zhangjiang, the "Science Gate Twin Towers", the Zhangjiang Science Hall for science and technology exchanges, and are surrounded by the Luyue Tiandi commercial complex. The two metro stations, Xuelin Road Station of Line 13 and Jinkelu Station of Line 2 are within walking distance.