【岗位职责】
1、在前厅部主管的指导下,高效、礼貌地完成宾客入住登记、退房结算及房卡制作等日常接待工作,确保操作准确无误。
2、准确接听并转接内外线电话,解答宾客关于酒店设施、周边交通及本地信息的问询,记录并传达留言,确保信息传递及时有效。
3、维护前台区域整洁有序,补充各类表单、宣传册及客用品;熟练操作酒店管理系统,及时更新房态与宾客资料。
4、处理宾客换房、延住、行李寄存等需求,协助预订部门核对当日到店及离店名单,做好团队接待的准备工作。
5、积极响应宾客合理要求,遇到投诉或突发状况时保持冷静,第一时间上报值班主管,并跟进处理结果,确保宾客满意度。
6、按规定完成当班现金、票据及账目核对,确保账单正确,交接班时详细记录未完成事项及重点宾客动态。
7、主动学习酒店产品知识及服务流程,参与前厅部培训与例会,持续提升对客服务质量与应急处理能力。
8、完成上级指派的其他临时性工作任务,配合其他部门保持良好协作关系。
【岗位要求】
1、大专及以上学历,酒店管理、旅游管理或相关专业优先,可接受2025届及之后毕业的在读学生。
2、年龄18至24周岁,性别不限,形象端正,普通话标准,具备基础英语口语交流能力者优先。
3、熟练使用电脑及常用办公软件,能快速学习酒店前台操作系统,打字速度不低于40字/分钟。
4、性格开朗,具备良好的服务意识和沟通技巧,面对高强度工作仍能保持耐心与微笑。
5、能够接受轮班制(含早班、中班、夜班及周末节假日),每月出勤不少于20天,实习期可连续工作6个月以上。
6、做事细致严谨,有责任心,具备较强的抗压能力和团队协作精神,无不良诚信记录。
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酒店选址于承载着百年沉浮的张江老街,江南民居“绞圈房子”旧址,萃取雕花叠影工艺,赋予酒店文化属性。坐落在将科技生活融合,锐意创新,以光为线索的科创阵地-张江科学之门。The hotel is located on the site of the historic Jiangnan-style "Jiaoquan House" in Zhangjiang Old Street, which has witnessed a century of vicissitudes. Drawing inspiration from the intricate carved shadow craftsmanship, the hotel is imbued with cultural significance. Situated at the Zhangjiang Science Gate—a hub of technological innovation where science and daily life converge, with light as the guiding thread—the hotel stands as a testament to forward-thinking creativity.酒店高25层,拥有250间风格各异,设施完备的公寓客房。分别配备时尚家具,独立的工作和休憩空间的单卧公寓,豪华一房、双房及三房的公寓套房,是旅途驻留的优选之地。The hotel is 25 stories high and features 250 apartment-style guest rooms with diverse styles and complete facilities. These include studio, one bed, two beds, three beds apartments with fashionable furniture and separate work and entertainment spaces, it is an ideal place to stay during your journey.一楼大堂内的“怡然居”酒廊供应每日早餐,也是住客们交友畅谈,商务宴请的多功能场所。三楼24小时健身房、瑜伽室和恒温无边泳池,工作之余酣畅淋漓,享受多巴胺的愉悦。The Resdient Lounge in the lobby, to serves daily breakfast and is also a multi-functional venue for guests to make friends, chat and hold business banquets. On the third floor, there is a 24-hour gym, a yoga room and a heated infinity pool. After work, you can relax and enjoy the pleasure of dopamine.我们紧邻张江地标“科学之门双子塔”,科创交流的张江科学会堂,周边配备陆悦天地商业综合体,13号线学林路站和2号线金科路站双地铁站点步行可达。We are adjacent to the landmark of Zhangjiang, the "Science Gate Twin Towers", the Zhangjiang Science Hall for science and technology exchanges, and are surrounded by the Luyue Tiandi commercial complex. The two metro stations, Xuelin Road Station of Line 13 and Jinkelu Station of Line 2 are within walking distance.