职责概述
GENERAL MISSION
- 完成各自负责销售区域的客房及宴会销售目标。
Responsible in achieving room and catering sales target objectives of his/her assigned area and business segments.
- 在销售总监的监督下,履行度假村赋予的职责。
To perform duties within the framework defined by the resort as supervised by Director of Sales.
- 通过保持与其负责区域客户的联系来进一步提高度假村的知名度。
Represents and promotes the resort by maintain constant contact with customer base of his/her responsibility through Customer Relationship Management.
- 保存和更新销售记录。
Maintains and updates sales records manually and electronically regularly.
工作职责
RESPONSIBILITIES AND MEANS
- 清楚地了解其分管区域的销售目标,并预先在销售计划中将其按年/月/周的目标进行细分。
To know clearly the resort objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan
- 管理客户名录并保证不断更新。
Control mailing list and ensure it updated constantly.
- 保持现有客户并发展新的客户。
Maintain existing business and develop new accounts.
- 同客户保持良好的商业关系。
Maintain good business relationship with all producers.
- 对团队和商务散客通过电话销售、拜访、邮件开展销售活动。
Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads.
- 确认所有的预定单(包括宴会与会议)准确无误传达,以便销售与宴会运营之间的有效沟通。
Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation.
- 保证对所有的邮件和电话询问都进行有效的处理,建立令人愉快的工作关系。
Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.
- 清楚地了解其分管区域的销售目标,并预先在销售计划中将其按年/月/周的目标进行细分。
To know clearly the resort objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan
- 对指定客户进行日常销售拜访,通过有效的客户管理为度假村寻找客房和餐饮的业务。
To conduct daily sales visit to assigned accounts to solicit business for the resort for both rooms and food & beverage through effective client account management.
- 快捷高效地处理业务。
Identifies and handles sales leads effectively and efficiently
- 履行客户关系管理的职责,通过完成计划周详的客户拜访实现销售目标。
Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interview.
- 积极宣传度假村产品,提高产品在市场和业务区域内的知名度。
Conduct active distribution of product information and create awareness in the market and business segment or responsibility.
- 确保在客人入住度假村之前或入住期间,所有与客人确认的客房、宴会或餐饮服务都得到执行。
To ensure that all arrangements and requirements agreed with clients with regards to rooms, banquets or F&B services are carried out prior to or during guests stay in the resort.
- 以专业的方式与客人互动,关注他们的需求及反馈。
Interact and attend to guest request, concerns and feedback in a professional manner.
- 按政策在规定时间内迅速回复客人要求。
To answer and respond promptly to all correspondence and inquiry from customer and prospect within the time limit set according to policy & procedure.
- 与度假村各部门员工及所有客户保持良好的相互沟通和合作关系。
Maintain good inter communication and good working relations with all departments and all external contacts.
- 根据各自管辖区域撰写市场及竞争者情况报告。
Monitors and reports on market and competition within own market segment.
- 对指定客户的数据信息做到每日更新。
To develop and maintain a proper database for assigned accounts on a daily basis.
- 向市场销售总监提交每周和每月报告。
To prepare and submit weekly and monthly reports required to be submitted to DOSM.
- 向销售部领导就针对细分市场的促销活动提出建议。
Recommends to the Sales leaders on promotions and campaign to reach specific markets.
- 参加销售例会,就客户动向及市场走势市场与销售团队进行沟通,及时更新。
Participate in daily, weekly and monthly sales meeting to update Sales team on the activities of each accounts and market trends.
- 遵守度假村及集团的政策和程序。
Abides by both the resort and CHG policies and procedures.
- 完成上级交待的其它任务。
Carry out other tasks as directed by supervisor.
职位要求
JOB SPECIFICATION
- 具备市场销售相关岗位工作经验1 年及以上。
At least 1years of relevant work experience.
- 35周岁及以下,条件优秀者年龄可酌情放宽。
Under 30 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates.
- 大专及以上学历,市场营销等相关专业优先。
Education Requirements: College degree or above; majors such as Marketing are preferred.
- 熟知销售系统并具有良好的沟通能力。
Fully versed in Sales System with high level of interpersonal skills
- 熟练操作微软等操作系统。
Proficient with Microsoft Windows other software.
- 具备英语沟通及书写能力,熟练使用办公软件。
Proficient in English communication and writing, and skilled in using office software.
- 能独立并长时间的工作。
Ability to work independently and long hours.
- 可按工作需要出差。
Willing to travel.
- 有优先考虑问题的能力,跟进和组织能力,注重细节。
Ability to prioritize, follow up and be well organized with good attention to details.
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