前厅部经理
1万-1.5万
投递简历
发布于 10-28
前厅部经理
1万-1.5万
杭州-萧山 | 2年以上 | 大专 | 提供食宿 | 招1人
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投递简历
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职位描述

【岗位职责】

1、全面负责前厅部的日常运营与管理,统筹前台接待、预订、入住登记、退房结算及宾客问询等工作,确保服务流程规范高效。

2、制定并执行前厅部服务标准与操作规范,监督员工仪容仪表、服务态度及工作纪律,持续提升服务质量与宾客满意度。

3、负责前厅部团队建设,包括人员排班、培训指导、绩效考核及员工激励,提升团队凝聚力与业务能力。

4、协调前厅部与客房部、餐饮部、市场销售部等部门的工作衔接,确保对客服务信息传递准确,联动顺畅。

5、处理宾客投诉及突发事件,快速响应并妥善解决,维护酒店良好形象与声誉,重大事项及时上报总经理。

6、掌握客房预订情况及出租率动态,参与价格策略与收益管理,协助完成酒店经营目标。

7、定期检查前厅区域设施设备及环境卫生,确保运营物资充足,维护酒店标准与安全规范。

8、收集并分析宾客反馈与市场信息,提出服务优化建议,推动前厅服务创新与品质升级。


【岗位要求】

1、大专以上学历,酒店管理、旅游管理或相关专业背景者优先。

2、有酒店前厅、宾客服务或相关岗位从业经历。

3、熟悉酒店前台运营流程及基础管理系统,具备良好的服务意识和宾客沟通技巧。

4、具备较强的组织协调能力、团队管理意识及问题解决能力,能承受工作压力并适应轮班制。

5、形象气质佳,普通话标准,具备良好英语听说读写能力。

6、工作认真负责,处事沉稳,具备良好的职业素养和敬业精神。

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
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工作地址
浙江省杭州市萧山区杭州市萧山区盈丰街道观澜路288-32号台泥公亮大楼
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浙江省杭州市萧山区杭州市萧山区盈丰街道观澜路288-32号台泥公亮大楼
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