1. Well versed on all Brand Standard requirements of responsible F&B areas
熟悉所管辖餐饮区域的所有品牌标准
2. Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
实现/超越目标-实现和超过目标,包括绩效目标,预算目标,团队目标等
3. Collect and analyze guest feedback for use in business decisions; Ensure associate recognize the importance of exceeding guest expectations
收集整理并分析客人反馈以运用于商业决策;确保员工认识到超越客人期待的重要性
4. Improving Profit - Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
提高利润-发掘各种方式来提高利润,包括估算成本和效益,拓展新的商业机会等
5. Estimating cost and benefit ratio, maintaining balance between profit and service satisfaction
估算成本和效益的比例,保持利润和服务的满意度之间的平衡
6. Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.)
培训和支持餐饮部领导团队有效地管理工资,食品及饮料的成本及可控的费用(例如,餐厅用品,制服等)
7. Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change
抓住机会,通过富有挑战性的举措,鼓励创新和推动必要的变革来增加利润,创造价值
8. Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market
应具有市场发展趋势的意识,引进新的食品和饮料,以满足或超越客人的期望,创造更多的收入,并确保有竞争力的市场地位
9. Reviews findings from comment cards and guest satisfaction results with F&B team and ensures appropriate corrective action is taken
与餐饮团队一起查看客人满意度调查结果,确保及时采取措施更正不完善的地方
10. Optimize work processes to add value to revenue and operations
优化工作程序,为收益及运营增值
11. Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed
监控部门实际和预计的销售,确保销售收入目标达到或超过既定值
JOB QUALIFICATIONS
岗位要求
1. 3-yeas experience in a similar capacity or 8 years experience in a Hotel.
三年相关工作经验或8年酒店餐饮工作经验
2. Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
3. Positive attitude/role model Initiative
态度端正/有以身作则的意识
4. Innovation Oriented
富有创新意识
5. Good interpersonal skills
良好的与人沟通的能力
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