• 五险一金
• 包吃包住
• 职业发展规划
• 岗位晋升

To assist the Front Office Manager in delivering the brand promise, operations for the hotel, including, but not limited to, the Front Desk, Guest Service Center, Concierge, Executive Lounge, Guest Relation.
协助前厅经理层通过管理前厅部实现品牌承诺，包括但不限于前台，宾客服务中心，礼宾部,行政酒廊，宾客体验。
1. Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual.
监督并协助前厅部运营手册的准备及更新。
2. Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
定期主持召开部门沟通会并确保例会和会议切实有效且在必要时进行指导。
3. Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务。
4. Ensures that Front Office employees also provide excellent service to internal customers as appropriate.
确保员工适时的为其他部门员工提供同样优质的服务。
5. Assists in greeting and checking-in VIP and Long Stay guests, ensures that they are met by an Duty Manager.
协助贵宾和常住客的接待及入住登记，确保由值班的经理接待这些客人。
6. Ensures that all Front Office employees are aware of current promotions, policies and other important information.
确保所有前厅部员工知悉最 新的促销信息，规章制度及其他重要信息。
7. Implements consistent guest recognition programmers and maintains a relevant guest history database.
贯彻集团统一的顾客认知程序并维护相关的顾客信息数据库。
8. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
9. Maintains positive guest and colleague interactions with good working relationships.
保持与顾客和同事的良好合作关系。
10. Spends time in Front Office area during peak periods to ensure that all areas are managed well by the respective teams and deliver the brand promise.
繁忙时期确保前厅各个区域均能有条不紊地运作并实现酒店的品牌承诺。

JOB QUALIFICATIONS
岗位要求
1. A minimum of 3 years as Assistant Front Office Manager in a similar size hotel.
至少拥有在相当规模酒店3年酒店管理岗位的经验
2. Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
3. Tactful and sensitive to employee needs.
 能体察员工需要
4. Positive role model.
 以身作则
5. Able to multi task 
有能力处理多项工作和任务

酒店秉承美高梅标志性的娱乐基因，在深圳蛇口太子湾打造沉浸式奢华体验新境。坐拥三面环海的地理优势，尽览无垠湾区盛景，酒店不仅与蛇口邮轮母港相连，更将成为衔接香港、澳门与珠三角的重要海上文化门户。于此停留，宾客宛若步入一幅蔚蓝色的流动艺术画卷——以湾为笔，以水为墨，共绘现代海岸生活意境。酒店由GP建筑事务所、LTW室内设计等国际顶尖团队共同呈现，298间全景客房与5处特色餐饮空间均融入“娱乐化场景”理念。从御苑中餐厅对在地历史底蕴与匠心风雅的诠释，到顶层紫堂高空艺术酒吧的前瞻设计，每一处细节皆蕴藏灵动意趣。逾千平方米无柱宴会厅配备专业声光系统，以艺术殿堂般的恢宏气象，赋能高端商务与社交盛宴。酒店与海上世界文化艺术中心、K11艺术商业体共同构筑文化共融生态，宾客在居停间同步感受艺术展览与滨海生活方式的交融之美。美高梅在此延续其百年娱乐精神，通过主题化活动策划、艺术介入体验与场景化服务呈现，致力于打造具有市场标杆意义的独特作品，成就大湾区一张熠熠生辉的文化魅力新名片。深圳太子湾美高梅酒店将于2026年盛大启幕。