• 五险一金
• 包吃包住
• 职业发展规划
• 岗位晋升
• 带薪年假
• 月休8天

Assist the Director of F&B in coordinating and managing the sales and digital operations of all restaurants. Oversee the online and offline platform operations of the F&B department to enhance customer loyalty through membership systems and seasonal product marketing. Drive decision-making with data analysis, coordinate resources across multiple departments, and promote the continuous development of the catering business. Maintain the standard quality of service, monitor employee performance, and achieve guest satisfaction through exceptional hospitality.
协助餐饮总监统筹协调各餐厅的餐饮销售与数字化运营相关工作，全面负责餐饮部门线上线下平台的运营管理。通过会员体系与季节性产品营销，有效提升客户忠诚度与满意度。运用数据分析为决策提供有力支持，协调多部门资源，推动餐饮业务的持续发展。确保服务的标准化与高质量，关注员工表现，以卓越的待客之道实现宾客满意度的更大化。
一. Traditional Sales and Customer Management
传统销售与客户管理
1. Sales Planning and Target Achievement: Develop annual/quarterly sales plans and assist in achieving catering revenue targets.
销售规划与目标达成：制定年度 / 季度销售计划，协助完成餐饮收入目标。
2. Customer Resource Development and Maintenance: Develop and maintain corporate clients, banquet clients, and major customer resources. Conduct client visits, contract negotiations, and relationship maintenance.
客户资源开发与维护：开发并维护企业客户、宴会客户及大客户资源，执行客户拜访、合同洽谈与关系维护。
3. Customer Satisfaction Management: Handle customer complaints and improve overall service satisfaction.
客户满意度管理：处理客户投诉，提升整体服务满意度。
二. Membership System Operations
会员体系运营
1. Membership System Development and Optimization: Design and implement membership recruitment, upgrade, and loyalty programs. Optimize marketing strategies through membership data analysis.
会员体系搭建与优化：设计并实施会员招募、升级与忠诚度计划，通过会员数据分析优化营销策略。
2. Membership Event Planning and Execution: Plan exclusive member events to increase repurchase rates and average transaction value. Manage the membership system and CRM tools to ensure data accuracy.
会员活动策划与执行：策划会员专属活动，提升复购率与客单价，管理会员系统与 CRM 工具，确保数据准确性。
三. Seasonal Product Marketing
季节性产品营销
1. Full-Case Planning and Execution: Lead the full-case planning and sales execution of seasonal products such as Mid-Autumn Festival mooncakes and Dragon Boat Festival zongzi. Develop group purchases and corporate orders.
全案策划与执行：主导中秋月饼、端午粽子等季节性产品的全案策划与销售执行，开发团购与企业订单。
2. Production and Sales Coordination and Data Tracking: Coordinate product production, inventory, and delivery. Track sales data, write post-mortem reports, and optimize subsequent strategies.
产销协调与数据跟踪：协调产品生产、库存与配送，跟踪销售数据，撰写复盘报告，优化后续策略。
四. Online Platform Operations and Coordination
线上平台运营与协调
1. Dianping/Meituan Operations: Manage store ratings, plan group-buying packages, maintain user reviews, optimize rankings, and manage promotional placements.
大众点评 / 美团运营：负责店铺评分管理、团购套餐策划、用户评价维护、榜单优化与推广投放。
2. WeChat Mall Operations: Plan online promotional activities, manage product listings and page updates, and optimize the user purchase process.
微信商城运营：策划线上促销活动，管理商品上架与页面更新，优化用户购买流程。
3. Multi-Channel Coordination and Data Analysis: Uniformly manage the price system, activity schedule, and brand image across online and offline channels. Monitor data such as traffic, conversion rates, and average transaction value on each platform, and propose optimization suggestions.
多渠道协调与数据分析：统一管理线上线下价格体系、活动节奏与品牌形象，监控各平台流量、转化率、客单价等数据，提出优化建议。

JOB QUALIFICATIONS
岗位要求
1.3-yeas experience in a similar capacity or 8 years experience in a Hotel.
三年相关工作经验或8年酒店餐饮工作经验
2.Fluent in both verbal & written English & Mandarin
出色的普通话及英语的口语和写作能力
3.Innovation Oriented
富有创新意识
4.Customer Service Oriented
富有服务意识
5.Good interpersonal skills
良好的与人沟通的能力

酒店秉承美高梅标志性的娱乐基因，在深圳蛇口太子湾打造沉浸式奢华体验新境。坐拥三面环海的地理优势，尽览无垠湾区盛景，酒店不仅与蛇口邮轮母港相连，更将成为衔接香港、澳门与珠三角的重要海上文化门户。于此停留，宾客宛若步入一幅蔚蓝色的流动艺术画卷——以湾为笔，以水为墨，共绘现代海岸生活意境。酒店由GP建筑事务所、LTW室内设计等国际顶尖团队共同呈现，298间全景客房与5处特色餐饮空间均融入“娱乐化场景”理念。从御苑中餐厅对在地历史底蕴与匠心风雅的诠释，到顶层紫堂高空艺术酒吧的前瞻设计，每一处细节皆蕴藏灵动意趣。逾千平方米无柱宴会厅配备专业声光系统，以艺术殿堂般的恢宏气象，赋能高端商务与社交盛宴。酒店与海上世界文化艺术中心、K11艺术商业体共同构筑文化共融生态，宾客在居停间同步感受艺术展览与滨海生活方式的交融之美。美高梅在此延续其百年娱乐精神，通过主题化活动策划、艺术介入体验与场景化服务呈现，致力于打造具有市场标杆意义的独特作品，成就大湾区一张熠熠生辉的文化魅力新名片。深圳太子湾美高梅酒店将于2026年盛大启幕。