JOB SUMMARY
岗位摘要 
 This role exists to manage and oversee the employee residence and employee shuttle operations, ensuring a safe, clean, and comfortable environment for all employees. The Employee Affairs Manager will develop and implement policies and procedures, manage budgets, and collaborate with internal and external stakeholders to enhance employee experience and engagement. 
该岗位主要职责包括管理和监督员工宿舍和员工班车的运营，确保为所有员工提供安全、干净和舒适的环境。员工事务经理将制定和实施政策和程序，管理预算，并与内部和外部利益相关者合作，以增强员工体验和参与度。 
 Job Responsibility
       岗位职责 
Employee Residence
员工宿舍 
 Search, identify, evaluate, and secure suitable residence venues for employees. Consider factors like distance to the resort, capacity, facilities, and surrounding environment. 
为员工寻找、评估并明确合适的宿舍场所。考虑与度假区之间合理的距离、容量、设施和周边环境等因素。 
 Assess potential housing properties and negotiate rental terms, lease agreements, and legalities with property owners or management. 
评估有可能合作的住房物业，并与业主或管理方协商租赁条款、租赁协议和法律问题 
 Lead the contracting process, including drafting and negotiating lease agreements for employee housing. Ensure that contracts align with the company’s needs and legal requirements. 
主导承租过程，包括起草和谈判员工住房的租赁协议。确保合同符合公司的需求和法律要求。

Coordinate with legal and finance teams to ensure compliance and secure terms that align with the budget and operational requirements. 
与法律和财务团队协调，确保合规性，并确保条款符合预算和运营要求。 
 Work with venders to oversee the setup and furnishing of employee residence spaces to ensure they meet company standards and provide a safe, comfortable living environment. 
与供应商合作，监督宿舍空间的设置和装修，确保其符合公司标准，并提供安全、舒适的生活环境。 
 Develop and implement policies and procedures for employee residence, ensuring compliance with local regulations and company standards. 
制定和实施员工宿舍政策和程序，确保符合当地法规和公司标准。 
 Initiatively monitor & ensure operation in each part of employee residence maintains smoothly.
积极主动地推动、监管员工宿舍所有区域之各项工作正常持续之运作。 
 Plan the availability of accommodation for employees, based on physical conditions/disabilities, gender, position, and arrival date and coordinate the allocation of accommodation. 
根据员工的身体残障状况、性别、职位及到达日期来做出宿舍分配计划并且协调宿舍配置，让宿舍房间可用性。 
 Liaise with external vendors to arrange laundry and linen supplies; repairs and maintenance; pest control; waste management; public area cleaning and ensure that standards are maintained at a superior level on a daily basis. 
和外部供应商保持联络以安排布草供应及洗涤；维修和维护；害虫防治；废物管理；公共区域清洁以及保证宿舍各项标准长期保持优秀状态。 
 Coordinate with vendors for furniture, appliances, and other necessities for employee residence rooms. 
与供应商协调配置宿舍房间的家具、电器和其他必需品。 
 Arrange indoor and outdoor activity rooms and venues for employees according to the needs, supervise the inventory and proper maintenance of related equipment. 
根据需要布置员工室内及室外活动室及活动场地，并督导清点和妥善维护保管相关设备实施。

Work closely with the employee cafeteria contractor in the employee residence area to ensure the safety, cleanliness, and compliant operation of the cafeteria area 
与员工宿舍区域的员工餐厅承包商紧密合作，保证餐厅区域的安全，清洁及合规运营 
 Manage the employee accommodation budget, ensuring cost-effective solutions. 
管理员工宿舍预算，确保成本效益。 
 Address employee concerns and resolve issues related to accommodation. 
解决与员工住宿相关的员工的担忧和问题。
 Maintain a positive and inclusive living environment for all employees. 
为所有员工营造积极包容的居住环境。 
 Establish and maintain good relationships with residents, ensuring their comfort and well-being.
与在住员工建立并保持良好关系，确保他们的舒适和福祉。 
 Conduct regular inspections of the living areas and common facilities to ensure compliance with health and safety standards. 
定期检查居住区域和公共设施，确保符合健康和安全标准。
 Monitor employee residence venders to manage the inventory of supplies and equipment for the accommodation facilities. 
监控宿舍合作方管理宿舍设施的供应和设备库存。 
 Coordinate with venders to ensure the safety and security of residents. 
与宿舍运营商协调，确保在住员工的安全和安保。 
 Implement energy and water conservation programs to promote sustainability. 
实施节能和节水计划，促进可持续发展。 
 Plan and organize social activities and events for residents to foster a sense of community.
计划和组织住户社交活动，营造社区意识。 
 Work closely with venders to utilize room assignment and occupancy tracking system effectively.
与宿舍运营商紧密合作，有效利用房间分配和入住跟踪系统。 
 Monitor the venders to ensure the system is updated and maintained to ensure accuracy and efficiency. 
监督宿舍运营商，确保系统得到更新和维护，以确保准确性和效率。 
 Assist venders to provide training and support to residents on how to use the mobile phone system. 
协助宿舍运营商为在住员工提供如何使用宿舍手机端系统的培训和帮助。 
 Establish protocols for managing guest requests and complaints related to accommodation. 
建立管理住宿相关的访客请求和投诉等处理方案。 
 Manage and report on incidents and accidents in the employee accommodation. 
管理和报告员工宿舍中发生的事件和事故。 
 Monitor and evaluate the quality of accommodation services provided by external vendors. 
监控和评估外部供应商提供的住宿服务质量。 
 Develop and implement a plan for the ongoing improvement of the employee accommodation facilities and services. 
制定计划，以持续改进员工宿舍设施和服务。 
 Employee Shuttle
员工班车 
 Negotiate contracts with transportation services venders, ensuring competitive pricing and reliable service. 
与班车运输服务商谈判合同，确保有竞争力的价格和可靠的服务。 
 Ensure vendor compliance with safety regulations, performance standards, and agreed-upon schedules. 
确保供应商遵守安全规定、服务标准和商定的时间表。 
 Develop and implement policies and procedures for the employee shuttle service, ensuring safe and efficient transportation for employees. 
制定和实施员工班车服务政策和程序，确保员工安全高效的交通出行。 
 To be responsible for managing staff shuttle bus related matters. Ensure that shuttle buses comply with local transportation regulations and industry safety standards. 
负责管理员工班车相关事宜。确保班车符合当地交通法规和行业安全标准。 
 Design and optimize shuttle bus routes between employee dormitories and the resort 
设计和优化员工宿舍和度假区之间的班车路线。 
 Oversee the scheduling and routing of employee shuttles, ensuring adequate coverage and timely service. 
监督员工班车的调度和路线，确保足够的覆盖范围和及时的服务。 
 Work with vendors to ensure that buses are in good working condition and meet safety standards. 
与供应商合作，确保班车处于良好工作状态并符合安全标准 
 Work with venders to monitor and maintain safety protocols for drivers and employees, including ensuring that all drivers have the appropriate licenses and training. 
与供应商合作，监督和维护司机和员工的安全协议，包括确保所有司机都有适当的执照和培训。

Manage the employee shuttle budget, ensuring cost-effective solutions. 
管理员工班车预算，确保成本效益。 
 Address employee concerns and resolve issues related to shuttle service. 
解决与员工班车服务相关的员工关切和问题。 
 Collaboration and Communication
协作和沟通 
 Collaborate with HRBP, Rewards, Recruitment and other departments to ensure smooth and efficient operations. 
与人力资源业务合作伙伴、薪酬福利和招聘部门以及其他部门紧密合作，确保运营顺畅高效。

Ensure all new arriving employees receive full orientation on accommodation rules and regulations and are aware of all policies and procedures. 
确保所有新入住员工接收到关于员工宿舍管理条例的培训，让他们了解宿舍的制度和程序。

Design and maintain communication venues (i.e. bulletin boards, flyers, etc.) 
设计及维护交流场所（如布告栏，宣传彩页等）。 
 Communicate effectively with employees to address concerns and resolve issues. 
与员工有效沟通，解决问题。
 Collaborate with external vendors and service providers to ensure quality services. 
与外部供应商和服务提供商合作，确保优质服务。 
 Prepare monthly report which includes but not limit to movement in employee residence, check in & check out employee in the month, disciplinary record and employee activity information, maintenance details, expenses breakdown etc. 
制定每月报表，内容涵括但不限于：当月居住情况统计表包括当月宿舍变动情况，当月新入住员工和当月退宿员工，宿舍违纪事件，每月活动信息表，维修明细，费用清单等。 
 Key Skills
关键技能
 Minimum of 3-5 years of experience in logistics, facility management, or operations management, preferably in a hospitality, theme park, or large-scale event environment. Proven experience in managing employee housing, transportation services, and coordinating logistics.
至少3-5年的物流、设施管理或运营管理经验，曾在酒店、主题公园或大型活动环境中工作过优先。 
 Proven experience in managing employee housing, transportation services, and coordinating logistics. 
在管理员工住房、交通服务和协调物流方面拥有丰富的经验。 
 Strong knowledge of health and safety regulations and practices.
 熟悉健康和安全相关规定与实践。 
 Excellent organizational and project management skills. 
出色的组织和项目管理技能。 
 Strong communication and interpersonal skills. 
良好的沟通和人际交往能力。 
 Ability to work independently and as part of a team. 
能够独立工作，也能作为团队一员工作。 
 Strong problem-solving and decision-making skill