【岗位职责】
1、 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。
2、 替宾客存取保管衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。
3、 迎接宾客,引导宾客到预订台位或宾客满意的台位。
4、 客满时,负责安排好后到的宾客,使宾客乐于等位。
5、 随时注意听取宾客的意见,及时向上级反映。
6、 随时注意在接待工作中的各种问题,及时向上级反映和协助处理。
7、 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。
8、 向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引宾客来餐厅就餐。
【岗位要求】
1、中专毕业或具有同等学历,经过餐饮服务培训,有一定的日常外语会话能力。
2、有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。
3、掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。
4、工作主动、热情、认真,责任心较强。
5、身体健康,仪表端庄。
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衢州希尔顿酒店坐落于衢州市柯城区,毗邻衢州高铁西站,交通便利,是希尔顿集团旗下高端商务休闲酒店。酒店设计融合衢州名山大川与南孔文化元素,营造典雅与现代交织的舒适氛围。酒店拥有230间精心设计的客房及套房,为宾客提供静谧的休憩空间。餐饮方面,设有自助餐厅、中餐厅及大堂吧,汇聚环球美食与地道衢州风味,满足多样需求。会议与活动空间总面积达2700余平方米,1500平的无柱大宴会厅配备先进设施,是举办商务会议、婚礼庆典的理想之选;此外,酒店还提供健身中心、游泳池、棋牌室等休闲设施,为宾客打造全方位的品质体验。Hilton Quzhou is a high-end business and leisure hotel under the Hilton Group, strategically located in Kecheng District, Quzhou, adjacent to Quzhou West High-speed Railway Station with easy access to transportation. The hotel's design integrates elements of Quzhou's famous mountains, rivers and the Southern Confucian Culture, creating a comfortable atmosphere that blends elegance with modernity.The hotel boasts 230 well-designed guest rooms and suites, providing guests with a quiet and tranquil space for relaxation. For dining options, it features a buffet restaurant, a Chinese restaurant and a lobby lounge, bringing together global cuisines and authentic local Quzhou flavors to cater to diverse needs.The total area of the conference and event spaces exceeds 2,700 square meters. The pillarless grand ballroom, covering 1,500 square meters and equipped with advanced facilities, is an ideal venue for business meetings and wedding celebrations. In addition, the hotel offers leisure facilities including a fitness center, a swimming pool and a chess & card room, delivering a comprehensive and premium experience for all guests。