【岗位职责】
1、统筹酒店日常运营管理,监督各部门工作执行情况
2、制定并优化运营流程和服务标准,提升整体运营效率
3、负责成本管控与收益管理,定期分析经营数据
4、处理重大客户投诉及突发事件,确保服务质量
5、带领团队完成业绩指标,定期向上级汇报运营情况
6、协调各部门资源,推动酒店重要项目落地实施
【岗位要求】
1、酒店管理或相关专业背景优先
2、5年以上酒店运营管理经验,有星级酒店经验者优先
3、具备优秀的团队管理和组织协调能力
4、熟悉酒店管理系统及办公软件操作
5、出色的沟通能力和客户服务意识
6、能适应灵活工作时间,具备抗压能力
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酒店坐落于成都双流国际机场核心区域,距离机场航站楼仅约8分钟车程,交通极其便利。酒店周边路网发达,可快速抵达成都市中心、金融城商圈及多个旅游目的地,是您经停成都或探索川蜀风情的理想选择。Hilton Garden Inn Chengdu Shuangliu Airport is ideally located in the core area of Chengdu Shuangliu International Airport, only about 8 minutes’ drive from the terminal, offering excellent transportation connectivity. The hotel provides easy access to downtown Chengdu, the Financial City business district, and major tourist attractions, making it a perfect base for both business and leisure travelers.舒适客房与灵活会议空间酒店拥有213间现代舒适的客房及套房,均配备花园酒店品牌特色的高效工作区、舒适床上用品及智能设备接口,为您提供安心舒适的休憩体验。酒店还设有约300平方米的灵活宴会空间,包含一个多功能厅,可根据会议、宴会或活动需求自由组合,配备先进视听设备与专业服务团队,是举办中小型会议、社交活动与庆典的理想选择。The hotel features 213 well-appointed guest rooms and suites, each designed with the brand’s signature Garden Sleep System® bed, a practical work area, and modern connectivity options to ensure a restful and productive stay. Additionally, the hotel offers approximately 300 square meters of flexible event space, including a versatile function room that can be configured to suit meetings, banquets, or social events, supported by advanced AV equipment and professional planning services.餐饮休闲与配套服务酒店内设全日制餐厅,提供中西式自助早餐及零点菜品;大堂吧则是会客小酌或短暂放松的惬意空间。24小时开放的健身中心、自助洗衣房及便利店等配套设施,全方位满足宾客差旅所需,让您的旅程更轻松从容。Guests can enjoy all-day dining , which serves buffet breakfast and à la carte options, or unwind with a drink at the Pavilion Lounge. The hotel also features a 24-hour fitness center, self-service laundry, and a convenience store, providing added comfort and convenience for every traveler.