【岗位职责】
1、负责酒店客房部的日常运营管理,确保客房清洁、维护及服务质量符合希尔顿品牌标准;
2、监督和指导客房服务员的工作,分配任务并检查完成情况,确保高效完成客房清洁和准备工作;
3、处理宾客的投诉和特殊需求,及时解决问题并提升宾客满意度;
4、定期检查客房设施设备,确保其正常运行,发现问题及时报修并跟进处理;
5、协助制定和执行客房部的培训计划,提升员工的服务技能和工作效率;
6、负责客房用品的库存管理,控制成本并确保物资充足;
7、与其他部门(如前厅、工程、安保等)保持良好沟通,确保协作顺畅。
【岗位要求】
1、具备良好的服务意识和沟通能力,能够妥善处理宾客关系;
2、有较强的团队管理能力,能够有效协调和指导员工工作;
3、工作细致认真,责任心强,能够承受一定的工作压力;
4、熟悉酒店客房部的工作流程和标准,有相关经验者优先;
5、具备基本的电脑操作能力,能熟练使用办公软件;
6、能适应倒班工作制,包括周末和节假日。
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酒店坐落于成都双流国际机场核心区域,距离机场航站楼仅约8分钟车程,交通极其便利。酒店周边路网发达,可快速抵达成都市中心、金融城商圈及多个旅游目的地,是您经停成都或探索川蜀风情的理想选择。Hilton Garden Inn Chengdu Shuangliu Airport is ideally located in the core area of Chengdu Shuangliu International Airport, only about 8 minutes’ drive from the terminal, offering excellent transportation connectivity. The hotel provides easy access to downtown Chengdu, the Financial City business district, and major tourist attractions, making it a perfect base for both business and leisure travelers.舒适客房与灵活会议空间酒店拥有213间现代舒适的客房及套房,均配备花园酒店品牌特色的高效工作区、舒适床上用品及智能设备接口,为您提供安心舒适的休憩体验。酒店还设有约300平方米的灵活宴会空间,包含一个多功能厅,可根据会议、宴会或活动需求自由组合,配备先进视听设备与专业服务团队,是举办中小型会议、社交活动与庆典的理想选择。The hotel features 213 well-appointed guest rooms and suites, each designed with the brand’s signature Garden Sleep System® bed, a practical work area, and modern connectivity options to ensure a restful and productive stay. Additionally, the hotel offers approximately 300 square meters of flexible event space, including a versatile function room that can be configured to suit meetings, banquets, or social events, supported by advanced AV equipment and professional planning services.餐饮休闲与配套服务酒店内设全日制餐厅,提供中西式自助早餐及零点菜品;大堂吧则是会客小酌或短暂放松的惬意空间。24小时开放的健身中心、自助洗衣房及便利店等配套设施,全方位满足宾客差旅所需,让您的旅程更轻松从容。Guests can enjoy all-day dining , which serves buffet breakfast and à la carte options, or unwind with a drink at the Pavilion Lounge. The hotel also features a 24-hour fitness center, self-service laundry, and a convenience store, providing added comfort and convenience for every traveler.