• 五险一金
• 12%公积金
• 包吃包住
• 节假日福利
• 带薪年假
• 带薪病假
• 月休8天
• 凯悦免费房
• 技能培训

职级： 5级副经理
Job Level: Level 5 AM
汇报给: 前厅经理
Report to: Front Office Manager

职位描述 Job Description
1.确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times.

2.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

3.以协助和灵活的态度与其他管理层员工密切合作，关注酒店的整体成功和客人的满意度。
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

4.与相关部门经理和前厅部员工合作，通过合理的收益管理，升级促销和房间安排，达到客房的销售和收入的最大化。
Maximises rooms’ sales and revenues for the hotel through appropriate yield management, up-selling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office associates.

5.发扬“群策群力”的精神，确保前厅部员工与其他部门在工作中相互支持、灵活变通。
Ensures that the Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams".

任职条件 Criteria：
1.具备1年及以上奢华酒店品牌前厅部副理或同级别岗位工作经验，熟悉奢华酒店前厅运营流程。
Possess at least 1 year of working experience as Assistant Front Office Manager or equivalent position in luxury hotel brands, familiar with the operation process of the front office in luxury hotels.

2.拥有卓越的对客服务意识与服务技巧，善于倾听宾客需求，能高效解决宾客诉求，维护酒店高端服务形象。
Have excellent customer service awareness and skills, be good at listening to customers' needs, efficiently solve customers' demands, and maintain the high-end service image of the hotel.

3.具备成熟的团队管理能力，能合理统筹前厅班组工作，指导、激励团队成员，提升团队整体服务效率与专业素养。
Have mature team management capabilities, be able to reasonably coordinate the work of the front office team, guide and motivate team members, and improve the overall service efficiency and professional quality of the team.

4.英语听说读写能力流利，可熟练运用英语与外籍宾客进行无障碍沟通。
Fluent in English listening, speaking, reading and writing, able to communicate with foreign guests smoothly in English.

将运动基因写入DNA，首座深度融合时尚与专业运动的上海FILA酒店即将启幕。灵感源自FILA优雅运动传统与凯悦JDV品牌社区理念，坚持从顾客体验出发，引入国际知名健身品牌PURE，以尖端运动设施焕新旅居想象，匠心打造特色泳池空间，专注解决运动生活痛点，重塑价值标杆。超越期待的活力目的地，开启旅居运动新纪元。安踏体育用品集团以运动品牌巨擘之姿，跨界倾力打造上海FILA酒店。践行“永不止步”的品牌精神，坚持长期主义，拒绝以短期回报衡量取舍。充分尊重专业，更躬身入局，严控施工品质与服务细节，以可持续方式兑现品质承诺。未来，集团将不断深化“酒店+”战略，持续布局厦门安踏体育公园等项目，积极探索异业协同融合创新。