• 五险一金
• 12%公积金
• 包吃包住
• 节假日福利
• 带薪年假
• 带薪病假
• 月休8天
• 凯悦免费房
• 技能培训

职级： 4级主管级别
Job Level: Level 4 Supervisor
汇报给: 前厅经理
Report to: FO Manager

职位描述 Job Description
1. 统筹礼宾部日常运营，管控行李接送、用车、接送机等全流程服务标准
Oversee daily concierge operations, standardize luggage handling, car service and airport transfer procedures

2. 组织班前会分配工作，监督礼宾员工仪容礼仪、服务规范与在岗状态
Conduct pre-shift briefings to assign tasks, monitor associate grooming, etiquette and working performance

3. 处理宾客出行、票务、餐饮预订等各类需求，妥善解决宾客各类诉求与投诉
 Fulfill guest demands including transportation, tickets and restaurant reservations, resolve guest requests and complaints properly

4. 管理礼宾物资、寄存行李、钥匙台账，做好登记盘点，规避物品丢失风险
Manage concierge supplies, luggage storage and key records, conduct regular inventory to avoid loss

5. 培训礼宾员城市游玩、高端商户、酒店配套相关知识，规范服务话术
Train team on local attractions, premium merchants and hotel facilities, standardize service communication

6. 联动前厅、客房、车队及外部合作商家，保障宾客服务高效衔接
Coordinate with front office, housekeeping, transportation team and external partners for seamless guest service

任职条件 Criteria：
1. 2 年以上高端酒店礼宾带班经验，熟悉城市高端商圈、出行及文旅资源
Over 2 years concierge supervisory experience in international hotels, familiar with local high-end business, travel and tourism resources

2. 流利使用基础英语口语，沟通应变能力强，可独立处理各类宾客突发问题
Basic fluent oral English, excellent communication and problem-solving skills to handle guest emergencies independently

3. 具备团队管理与带教能力，服务意识强，能适应早中晚轮班及客流高峰
 Capable of team management and training, strong service awareness, able to work rotating shifts and busy peak periods

将运动基因写入DNA，首座深度融合时尚与专业运动的上海FILA酒店即将启幕。灵感源自FILA优雅运动传统与凯悦JDV品牌社区理念，坚持从顾客体验出发，引入国际知名健身品牌PURE，以尖端运动设施焕新旅居想象，匠心打造特色泳池空间，专注解决运动生活痛点，重塑价值标杆。超越期待的活力目的地，开启旅居运动新纪元。安踏体育用品集团以运动品牌巨擘之姿，跨界倾力打造上海FILA酒店。践行“永不止步”的品牌精神，坚持长期主义，拒绝以短期回报衡量取舍。充分尊重专业，更躬身入局，严控施工品质与服务细节，以可持续方式兑现品质承诺。未来，集团将不断深化“酒店+”战略，持续布局厦门安踏体育公园等项目，积极探索异业协同融合创新。