• 五险一金
• 12%公积金
• 包吃包住
• 节假日福利
• 带薪年假
• 带薪病假
• 月休8天
• 凯悦免费房
• 技能培训

职级： 3级
Job Level: Level 3
汇报给: 前厅经理
Report to: FO Manager

职位描述 Job Description
1. 热情接待到店宾客，规范办理入住、退房、续住、换房等手续
Warmly welcome arriving guests and complete check-in, check-out, extension and room change procedures standardly

2. 熟练操作前台系统，处理预订、押金、发票、外币兑换等账务业务
Skillfully operate front desk system, handle reservations, deposits, invoices and currency exchange

3. 耐心解答宾客关于酒店设施、周边出行、餐饮游玩等各类咨询
Patiently answer guest inquiries about hotel facilities, transportation, catering and local attractions

4. 妥善保管房卡、客遗留物品、前台台账，做好登记避免丢失
Properly store room keys, guest lost items and front desk records with complete registration to prevent loss

5. 及时同步房态信息给客房部，配合处理客房报修、宾客临时需求
Timely update room status to housekeeping and coordinate room maintenance and guest temporary requests

6. 妥善处理宾客简单投诉与突发问题，无法解决时立即上报前厅主管
Resolve minor guest complaints and emergencies, report complex issues to Front Office Supervisor promptly

任职条件 Criteria：
1. 1 年及以上酒店前台接待经验，熟悉酒店前台系统及前台全流程操作
Minimum 1 year front desk experience, proficient in hotel front desk system and full front office workflows

2. 形象得体，具备基础英语口语，沟通温和，应变能力良好
Neat appearance, basic oral English, gentle communication and excellent problem-solving skills

3. 细心严谨，抗压能力强，能适应早晚轮班、节假日客流高峰工作
Meticulous and rigorous, able to work under pressure, available for rotating shifts and holiday peak periods

将运动基因写入DNA，首座深度融合时尚与专业运动的上海FILA酒店即将启幕。灵感源自FILA优雅运动传统与凯悦JDV品牌社区理念，坚持从顾客体验出发，引入国际知名健身品牌PURE，以尖端运动设施焕新旅居想象，匠心打造特色泳池空间，专注解决运动生活痛点，重塑价值标杆。超越期待的活力目的地，开启旅居运动新纪元。安踏体育用品集团以运动品牌巨擘之姿，跨界倾力打造上海FILA酒店。践行“永不止步”的品牌精神，坚持长期主义，拒绝以短期回报衡量取舍。充分尊重专业，更躬身入局，严控施工品质与服务细节，以可持续方式兑现品质承诺。未来，集团将不断深化“酒店+”战略，持续布局厦门安踏体育公园等项目，积极探索异业协同融合创新。