【岗位职责】
1.全面负责全日制餐厅的日常运营管理工作。
2.负责餐厅员工的招聘、培训、考核和管理,提升团队服务水平。
3.监控餐厅菜品质量、服务质量和环境卫生,确保符合酒店标准。
4.负责餐厅营收和成本控制,分析经营数据,提出改进措施。
5.处理客户投诉和建议,维护良好的客户关系,提升客户满意度。
6.协助制定餐厅菜单和促销活动,参与市场调研和竞争对手分析。
7.维护线上门店。
8.监管本部门内固定资产和设施设备,确保丢失和破损在正常范围内。
9.根据运营和酒店的需要,将随时增加额外的职责和任务。【Job Responsibilities】
1. Fully responsible for the daily operational management of the all-day dining restaurant.
2. Responsible for the recruitment, training, appraisal, and management of restaurant staff, and improving the team's service level.
3. Monitor the quality of dishes, service quality, and environmental hygiene of the restaurant, ensuring compliance with hotel standards.
4. Responsible for restaurant revenue and cost control, analyze operational data, and propose improvement measures.
5. Handle customer complaints and suggestions, maintain good customer relationships, and improve customer satisfaction.
6. Assist in developing restaurant menus and promotional activities, participate in market research and competitor analysis.
7. Maintain online storefronts/platforms.
8. Supervise fixed assets and facilities/equipment within the department, ensuring losses and damages remain within acceptable limits.
9. Additional duties and tasks may be added as needed based on operational requirements and hotel needs.【岗位要求】
1.大学专科及以上学历,酒店管理相关专业。
2.6年以上高星级酒店餐厅管理经验,其中至少2年以上全日制餐厅经理经验。
3.熟悉全日制餐厅或高端西餐厅的运营模式和服务标准,具备良好的餐饮管理能力。
4.具有较强的客户服务意识和团队管理能力,工作细致认真。
5.能够熟练使用办公软件,具备基本的英语沟通能力。
6.年龄40周岁及以下,身体健康,善于沟通,有亲和力,负责任心强,形象气质佳。
7.有高星级国际品牌酒店工作经验者优先。【Job Requirements 】
1. College degree or above, majoring in Hotel Management or a related field.
2. More than 6 years of restaurant management experience in high-star hotels, including at least 2 years as an All-Day Dining Restaurant Manager.
3. Familiar with the operating models and service standards of all-day dining restaurants or high-end Western restaurants, with solid food and beverage management skills.
4. Strong customer service awareness and team management abilities, with meticulous and conscientious work ethic.
5. Proficient in using office software, with basic English communication skills.
6. Age 40 or below, in good health, good communication and interpersonal skills, strong sense of responsibility, and professional appearance.
7. Candidates with work experience in high-star international brand hotels are preferred.
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雄安凯宾斯基大酒店是雄安国贸中心项目的重要组成部分,按照“绿色、智能、创新”理念倾力打造,面积约8.5万平方米,由高端酒店和高级公寓组成,拥有约410间客房和131套服务式公寓,配备了一个占地1000多平方米的宴会厅和多个会议室、全天候餐厅、啤酒屋、大堂酒吧、熟食店和中餐厅,满足商务和休闲旅客的需求。雄安凯宾斯基大酒店的建成将充分发挥承接高质量疏解功能,为雄安国贸中心打造集高品质商务办公、高端集中商业、星级酒店、服务式公寓、轨道交通及航空服务功能于一体的雄安特色TOD(以公共交通为导向的发展模式)项目提供重要支撑。