[岗位职责]
1.协助酒店管理层监督整个酒店的运作，收集对客服务过程中所产生的问题信息。
2.在当班期间负责整个前厅部的整体运作。
3.负责处理宾客的问题和投诉。
4.负责重要宾客的迎领工作。
5.负责大堂区域的安全及设施设备的检查工作。
6.解决当班期间发生的安全问题。
7.向其它班次交接交班记录上需要沟通的事项。
8.完成上级要求的各类报表，并保证准确性。
9.根据业务和酒店的需要，随时增加的其他职责和任务。
[Job Responsibilities]
1. Assist management in monitoring hotel operations and gathering guest service feedback.
2. Oversee all Front Office operations during the shift.
3. Handle guest issues and complaints.
4. Welcome and escort VIP guests.
5. Inspect lobby safety and equipment/facilities.
6. Resolve security issues during the shift.
7. Relay handover items to other shifts via logs.
8. Prepare required reports accurately.
9. Perform other duties and responsibilities as assigned from time to time based on business and hotel needs.
[岗位要求]
1.大专及以上学历，具有2年以上国际联号酒店相关工作经验。
2.熟悉酒店前厅运营流程及PMS系统操作，具备较强的现场管理能力。
3.具备良好的沟通协调能力、应变能力和服务意识，能妥善处理突发状况。
4.能适应轮班工作制、责任心强、工作细致，具备团队领导经验者优先。
5.具备英语沟通及书写能力，熟练使用办公软件。
6.年龄40周岁及以下，条件优秀者可适当放宽。
[Job Requirements]
1. College degree or above, with at least 2 years of relevant work experience in an international hotel chain.
2. Familiar with front office operational procedures and PMS system operations, with strong on-site management capabilities.
3. Possess good communication and coordination skills, strong adaptability, and a service-oriented mindset, with the ability to properly handle emergencies.
4. Able to adapt to shift work schedules, with a strong sense of responsibility and attention to detail; team leadership experience is preferred.
5. Proficient in English communication (both spoken and written) and skilled in using office software.
6. Age 40 years old or below; candidates with exceptional qualifications may be granted appropriate flexibility.

雄安凯宾斯基大酒店是雄安国贸中心项目的重要组成部分，按照“绿色、智能、创新”理念倾力打造，面积约8.5万平方米，由高端酒店和高级公寓组成，拥有约410间客房和131套服务式公寓，配备了一个占地1000多平方米的宴会厅和多个会议室、全天候餐厅、啤酒屋、大堂酒吧、熟食店和中餐厅，满足商务和休闲旅客的需求。雄安凯宾斯基大酒店的建成将充分发挥承接高质量疏解功能，为雄安国贸中心打造集高品质商务办公、高端集中商业、星级酒店、服务式公寓、轨道交通及航空服务功能于一体的雄安特色TOD（以公共交通为导向的发展模式）项目提供重要支撑。