[岗位职责]
1.协助前厅经理监督管理前台运营，确保所有客人的抵店、离店及入住体验达到酒店及集团标准。
2.确保前台员工能够按照标准的政策和程序操作，且不违反酒店规章制度。
3.确保前台接待以专注及专业的态度接待客人，并了解酒店内的所有增销机会，尽可能实现收入增长。
4.确保所有团队成员都知道所有的目标任务，并保持对业绩结果的了解。
5.确保团队成员维持一致的高标准，在服务过程中能够超越客人期望。
6.组织前台每周、月部门例会。
7.负责部门培训，定期组织考核，提升团队技能。
8.关爱员工并关注员工发展。
9.根据业务和酒店的需要，随时增加的其他职责和任务。
[Job Responsibilities]
1.Assist the Front Office Manager in overseeing and managing front desk operations, ensuring that all guest arrivals, departures, and stay experiences meet hotel and group standards.
2.Ensure that front desk associates operate in compliance with standard policies and procedures, and adhere to all hotel rules and regulations.
3.Ensure that front desk associates welcome guests with a focused and professional manner, and are fully aware of all upselling opportunities within the hotel to maximize revenue.
4.Ensure that all team members are aware of all target objectives and remain informed of performance results.
5.Ensure that team members consistently maintain high standards and are able to exceed guest expectations throughout the service delivery process.
6.Organize weekly and monthly departmental meetings for the front desk.
7.Take responsibility for departmental training, conduct regular performance assessments, and enhance team skills and competencies.
8.Care for team members and actively support their professional development.
9.Undertake any other duties and tasks as may be reasonably required in response to business needs and hotel requirements.
[岗位要求]
1.大专及以上学历，酒店管理、旅游管理或相关专业优先。
2.1年以上酒店同岗位管理经验者优先。
3.熟悉PMS系统及Office办公软件。 
4.具备优秀的沟通能力、服务意识及应变能力，能妥善处理客户投诉。
5.责任心强，具备团队管理能力及抗压能力。 
6.形象气质佳，普通话流利，英语基础良好。
7.能适应轮班工作制。
8.年龄40周岁及以下，条件优秀者可适当放宽。
[Job Requirements]
1.College degree or above, preferably in Hotel Management, Tourism Management, or a related field.
2.At least 1 year of supervisory experience in a similar role within the hotel industry is preferred.
3.Proficient in PMS (Property Management System) and Microsoft Office applications.
4.Excellent communication skills, strong service orientation, and sound problem-solving abilities, with the capability to effectively handle guest complaints.
5.High sense of responsibility, with demonstrated team management skills and the ability to work under pressure.
6.Professional appearance and demeanor, fluent Mandarin, and good command of basic English.
7.Flexible and adaptable to shift work schedules.
8.Age 40 years or below; candidates with exceptional qualifications may be given due consideration for age flexibility.

雄安凯宾斯基大酒店是雄安国贸中心项目的重要组成部分，按照“绿色、智能、创新”理念倾力打造，面积约8.5万平方米，由高端酒店和高级公寓组成，拥有约410间客房和131套服务式公寓，配备了一个占地1000多平方米的宴会厅和多个会议室、全天候餐厅、啤酒屋、大堂酒吧、熟食店和中餐厅，满足商务和休闲旅客的需求。雄安凯宾斯基大酒店的建成将充分发挥承接高质量疏解功能，为雄安国贸中心打造集高品质商务办公、高端集中商业、星级酒店、服务式公寓、轨道交通及航空服务功能于一体的雄安特色TOD（以公共交通为导向的发展模式）项目提供重要支撑。