- Knows deeply all the onboard services and departmental procedures 
(such as luggage handling, lost & found). 
- Always provides accurate and 
timely information to Guests and effectively manages complaints 
providing satisfactory solutions 
- Covers multiple tasks without compromising delivery quality (such as 
wake-up calls, public announcements, external calls, fax, Internet, email,
 internal and satellite calls from shore to ship, cabin safety boxes 
assistance)
- Assists with embarkation and disembarkation operational tasks 
assigned to the department (personal ID or passports and landing cards 
collection, photocopying, distribution, boarding forms, overbooking, 
luggage, transfers, port agents, cash deposit, settlement of guest’s 
payments) to guarantee company standards
- Gives substantial support to the Hospitality team in dealing with 
department priorities (such as Lost Luggage handling, Lost & Found, 
Class & Sub-Class List, 360° Compensation Guidelines) -- Uses software necessary to support all work activities (MS Office, 
Ortalio, etc.) to speed and manage them in an effective way 
- Performs other duties / tasks if required by Line Manager 1 
Facilitate a work environment that supports a successful safety culture.
- Is responsible for ensuring that his/her team implements and 
maintains an effective supervision and management. 
- Enforce and 
promote Safety procedures in the team/Department under 
responsibility