- Actively sells and provides customer service with persuasiveness, 
friendliness, and with the clear objective of making successful sales 
throughout the shop 
- Clears understand the promotional strategies and ensures successful 
implementation with resources provided by the Company 
- Organizes independently the assigned shop area to ensures that goods 
are continuously presented in accordance with the Costa Shop standards 
- Is responsible for goods receipt and organizes the assigned storage 
area 
- Provides to restock the shop from storage room continuously to 
guarantee that the shop is always stocked 
- Is responsible to collect Guest’s payments for their purchases, in 
compliance with Company standards and procedures 
- Cleans the shops and storage area with the proper materials according 
to sanitation rules in order to guarantee that the areas are spotless, and 
shops are ready for the next opening
- Provides suggestion on stock replenishment to the main offices to 
improve Guest’s satisfaction and increase the shops revenue 
- Gathers feedbacks on product offerings / price positions / etc. and 
report to the Company with insights for improvement 
- Performs other duties / tasks if required by Line Manager 
- 
Facilitate a work environment that supports a successful safety culture. 
- Is responsible for ensuring that his/her team implements and 
maintains an effective supervision and management of workplace. 
- Enforce and promote Safety procedures in the team/Department 
under responsibility