1.     Handles and follow through any guests complaints, and take corrective measures to avoid repetition.
处理客人投诉，并采取补救措施，以避免重复投诉。
2.     Must be visible in the lobby during busy periods (check-in/out, high occupancy).
在繁忙时段必须在大堂坚守自己的岗位。（抵离时间，高住房率）。
3.     Checking the VIP rooms and arrangement to make sure everything goes well.
检查VIP客人的房间和安排并保证所有安排妥当.
4.     Coordinate with other departments to make sure guest has had a wanderful experience in hotel.
与其它部门协作以确保客人在酒店有美好的经历。
5.     Update guest complaint log sheet both in log sheet and opera system.
在投诉本上和系统中更新客人的投诉。
6.     In charge the guest preference collection and modifying.
管理客人的喜好，收集更新。
7.     Supervision the front desk to make sure all the standards are met.
管理前台员工确保所有操作流程都达到标准.
8.     Act as a link between Management and line staff in order to ensure effective communication.
做好管理层与前线员工之间的联系，以确保有效的沟通。
9.     To carry out administrative requirements as directed.
落实行政要求指示。
10.  To maintain safe and hygiene work places.
维护工作场所的安全和卫生
11.  Coaches, counsels, disciplines and develops Resort Hosts and Telephone Operators.
以科学的方法教授与劝勉下属员工的发展。
12.  Assists in the selection, training and evaluation of Resort Hosts and Telephone Operators.
协助甄选，对员工进行培训和评估。
13.  Continuously seeking for initiatives to improve operational procedures and service standards.
不断寻找方法，改善运作程序和服务标准。
14.  To maintain all records for the purpose of legal and governmental purposes.
保证各种记录符合法律及政府的规定。
15.  Observe the Labor Law.
遵守劳动法有关规定。

台州华鸿铂尔曼酒店是由华鸿嘉信控股集团投资、法国雅高集团管理的高端五星级商务酒店，坐落于台州椒江区江岸尚城 “一江两岸” 核心滨江总部集聚区，依托约 205 米城市地标 “台州之眼” 综合体打造。酒店总建筑面积约 5 万平方米，规划各类高端客房近 200 间，配备一线江景客房、无柱式大宴会厅、多功能会议中心、中餐包厢、全日制西餐厅、行政酒廊、室内恒温泳池、健身中心及 SPA 等完善设施，集商务会议、高端宴请、城市度假、政务接待于一体，定位为台州滨江地标级高端商务酒店，将成为区域高端商务与宴会接待的核心标杆。